Case Study: Tommy Bahama achieves $250K annual savings and 40% faster resolution with ServiceChannel

Apparel and full-service restaurant chain automates day-to-day work orders to focus more on cost-savings and store experience

Tommy Bahama, an apparel retailer and full-service restaurant chain with more than 180 locations, faced a facilities-management bottleneck: a one-person facilities and construction leader, fragmented spend and performance data, and heavy reliance on brokers for roughly 90% of vendors. This made finding providers, managing work orders, and controlling costs slow and time-consuming, limiting the company’s ability to maintain consistent store standards.

By implementing ServiceChannel Managed to automate work orders and onboard vetted marketplace providers, Tommy Bahama offloaded daily administration and gained centralized, real-time insights. Within a year the company saved about $250,000 annually, reduced resolution time by 40%, and cut average invoice costs by up to 38% across HVAC, plumbing, and general repairs—allowing facilities leadership to focus on growth and the customer experience.

Tommy Bahama

Jon Nivison

Facilities and Construction Leader