Case Study: Sit 'n Sleep achieves 30% annual R&M savings and stronger FM accountability with ServiceChannel

Sit ‘n Sleep’s FM Team Sleeps Better at Night by Replacing ‘Legacy Approach’ with Visibility and Accountability of Service Automation

Sit’n Sleep, a Southern California mattress retailer operating 39 superstores and a 240,000 sq. ft. distribution center, relied on a four-person FM team and nearly 60 contractors to maintain stores where the in‑store experience drives most revenue. Their legacy process was manual and fragmented—store-level spreadsheets, phone/email work orders, no way to tie invoices to actual services, and irregular planned maintenance—resulting in slow reporting, poor visibility and limited contractor accountability.

To fix this, Sit’n Sleep deployed ServiceChannel Service Automation (including a mobile app, Site Planning Manager, Planned Maintenance Manager and Invoice Manager) and integrated invoice workflows with accounting. The platform enabled mobile work‑order creation, on‑the‑spot audits, automated planned maintenance and paperless invoicing, producing measurable gains: 28% reduction in average invoice amount, 68% contractor dispatch confirmation rate, 40% fewer repair work orders per location and a 30% annual cut in R&M spend, plus improved accountability and faster issue resolution.

Sit n’ Sleep

Patty Cruz

RFMP, Director Facilities and Corporate Real Estate