Case Study: Veggie Grill achieves 80% higher first-time completion and 30% lower repair costs with ServiceChannel

Leading plant-based fast casual chain rapidly ramps up growth and quality of service

Veggie Grill, a U.S. plant-based restaurant chain with 29 locations, needed to maintain high-quality customer service while scaling rapidly. With a small facilities team, the brand struggled to track repairs, assets and service providers across regions, and store staff were frequently pulled away from serving customers to handle equipment issues.

Veggie Grill implemented the ServiceChannel Platform and ServiceChannel Managed to centralize facilities data, leverage trade experts, and source providers through a performance-based marketplace. In six months they achieved an 80% improvement in first-time work-order completion and a 30% reduction in repair and maintenance invoice costs, reduced downtime, streamlined billing, and freed store teams to focus on food and customers.

Veggie Grill

Alex Gama

Director of Operations