Case Study: Under Armour achieves full-circle vendor accountability and cost savings with ServiceChannel

Under Armour Store Development FM Team Achieves ‘Full Circle Accountability’ with Vendors Nationwide

Under Armour, the global athletic apparel brand with 168 company-owned stores in North America, faced an outdated, pen-and-paper facilities management process run by a two-person FM team. The team lacked visibility into store issues, couldn’t prioritize or track work orders reliably, and struggled with slow, error-prone invoicing and vendor management—driving the need for service automation to improve real-time reporting, payments, and operational control.

ServiceChannel was rolled out across all stores, providing Service Automation, Invoice Manager, Planned Maintenance, Analytics, Compliance Manager and a mobile app to deliver transparency, automated invoice processing and data-driven vendor scorecards. The result: streamlined operations and stronger vendor accountability with a 20% drop in average invoice amount, 83% faster invoice approvals, a 52% increase in first-time work-order completion and a 16% reduction in average resolution time.

Under Armour

Kim Bowling

Senior Manager Global Store Development