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Visit WebsiteBetter Way Health - Customer Case Study
Better Way Health
Steven Sellers
Ecommerce Manager
Narvar
Narvar simplifies the everyday lives of consumers. They create elegant package tracking and returns experiences with your favorite retailers. Narvar helps the most admired brands and retailers build lifelong relationships beyond the “buy” button. As an enterprise grade SaaS platform serving 350+ retailers like Sephora, Neiman Marcus, Crate & Barrel, and Gamestop, Narvar drives brand loyalty at scale by enabling immersive and emotional post purchase customer experiences. From effortless order tracking, proactive communications, and seamless returns, Narvar applies machine learning across billions of interactions to simplify the everyday lives of consumers.
Case Studies
Showing 43 Narvar Customer Success Stories
Why Burrow Switched From AfterShip to Narvar
Burrow
Abhishek Vijayakumar
Product Manager of Engineering
Why Christy Dawn Chose Narvar after Returnly
Christy Dawn
Sam Pick
Director of Ecommerce
Clarins Glows and Grows with Narvar Track
Clarins
Gustavo Gonzalez
Regional Ecommerce Manager
Crew Clothing Sails to Success With Narvar as its Innovation Partner
Crew Clothing Company
Cora McDonnell
Projects Manager and Business Analyst
Cutting WISMO + WISMR by 50% in 3 Weeks
Crystal Classics
Natashia Head
Voice of the Customer
Narvar Helps Davines Trim WISMO by 22% Using a Seamless Post-Purchase Experience
Davines
Dominika Lis
Ecommerce Coordinator
Department Store Giant - Customer Case Study
Department Store Giant
DSW Keeps Its Customers in the Loop with Narvar
Designer Shoe Warehouse
Brian Seewald
VP of Digital
Making the Most of the Post-purchase Opportunity
Dollar Shave Club
Loren Khulusi
Senior Product Manager
Dooney & Bourke - Customer Case Study
Dooney & Bourke
Peter Beaugard
Head of Brand Strategy
Finish Line Delivers the “Epic Finish” With Post-purchase
Finish Line
Danielle Quatrochi
SVP of Customer Experience and Innovation
Fortnum & Mason Decreased WISMO Queries By 50% With Narvar
Fortnum & Mason
Rhonda Floyd
Head of Customer Success
How The FSA Store Is Using Narvar to Decommoditize Healthcare Retail
FSA Store
Jessica Schoppee
Vice President, E-Commerce
Improving Customer Loyalty and Delivery for GameStop
GameStop
Bill Graham
Director of Multichannel Operations
Global Athletic Footwear and Apparel Brand Elevates CX with Narvar
Global Outfits Retailing Company
Hibbett Sports Ups their Customer Service Game with Narvar
Hibbett Sports
Bill Quinn
VP of Digital Commerce
Horizn Builds Trust With Efficient, Sustainable Returns
Horizn Studios
Rafael Haymann
Head of Operations
Department Store Saves $18 Per Returned Item With Narvar’s Return To Vendor (RTV) Functionality
Major Chain Of Department Stores
There’s Nothing Fishy about Marine Depot’s Customer Experience
Marine Depot
Jeff Johnston
Marketing Manager
MM.LaFleur Delivers Simplified Style with Narvar Track
MM.LaFleur
Emily Code
Manager of Strategic Operations Initiatives
How Molton Brown Cut WISMO by Leaps and Bounds
Molton Brown
Jody Butler
Customer Experience Manager
Newell Brands Builds Bottom and Top Line Growth with Narvar
Newell Brands
Tambi Younes
Sr. Director of Product
Nuun Reduces WISMO Inquiries Nearly 100% with Narvar
Nuun
Emily Baird
Community Marketing Manager
Swiss Sports Brand On Races Past the Competition in Customer Experience
On
Verena Strunk-Wenzl
Global Head of Customer Experience
Onia Customers Escape from Anxiety with Narvar
ONiA
Rachel Bucolo
eCommerce Director
Opopop Offers a Premium Brand Experience with Narvar
Opopop
Alex McEvoy
Founding Partner
How Orvis Cut WISMR by -42% and Recovered $185K in Returns Revenue
Orvis
Amy Williamson
Voice of the Customer Supervisor
Outdoor Gear Brand Cuts Costs While Increasing Repeat Purchases with Narvar
Outdoor Gear Branding Company
Generating $1,000s in Extra B2B Revenue Using Track
Paper Mart
Allison McGuire
Vice President of Marketing
Generating 195% ROI in 12 Months for Rebecca Minkoff
Rebecca Minkoff
Sarah Sheldon
Senior Director of Global eCommerce and Digital
Rothy’s Boosts Customer Satisfaction With Narvar
Rothy’s
Ashish Nangia
Product Manager
How Russell & Bromley Lowered WISMO Calls by 43%
Russell & Bromley
Nick Mitchell
Head of Customer Service and Online Trading
How Seager Retains $0.43 on Every $1 of Returns
Seager
Jacob Folsom
Customer Experience Lead
WISMR 37% Down for UK Fashion Brand Seasalt Cornwall
Seasalt Cornwall
Briony Yeates
Customer Experience Manager
Signature Hardware Revamps & Heads Off Returns with Narvar
Signature Hardware
Sean Fisher
Director of Ecommerce
Sonos and the Sound of Higher Conversion Rates
Sonos
Sean Knotts
Senior eCommerce Manager
Sugarfina Reduces Support Calls While Delivering a Sweet Experience
Sugarfina
Crisanta German
Senior Director of Marketing
Honey Baked Ham Realizes a $2 Million Revenue Increase in 3 Months
The Honey Baked Ham Company
Ash-Marie Duvernois
Director of eCommerce Operations
80% Drop in Specific Return Tickets for Shopify-User Tropicfeel
Tropicfeel
Miquel Regidor
Operations Manager
TWOTHIRDS Cuts Return Processing Time by 80%
TWOTHIRDS
Cristhian Lozano
Head of Customer Service
How Urban Decay Increased ROI By 725%
Urban Decay
John Perasco
Assistant Vice President of Ecommerce
Why Wolf & Shepherd Automated Tracking and Returns
Wolf & Shepherd
Karen Novotny
Director of Operations
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