Narvar B2B Case Studies & Customer Successes

Narvar simplifies the everyday lives of consumers. They create elegant package tracking and returns experiences with your favorite retailers. Narvar helps the most admired brands and retailers build lifelong relationships beyond the “buy” button. As an enterprise grade SaaS platform serving 350+ retailers like Sephora, Neiman Marcus, Crate & Barrel, and Gamestop, Narvar drives brand loyalty at scale by enabling immersive and emotional post purchase customer experiences. From effortless order tracking, proactive communications, and seamless returns, Narvar applies machine learning across billions of interactions to simplify the everyday lives of consumers.

Better Way Health achieves a 30% decrease in fulfillment-related support tickets with Narvar

Better Way Health

Steven Sellers

Ecommerce Manager

Burrow reduces WISMO and boosts CSAT with Narvar

Burrow

Abhishek Vijayakumar

Product Manager of Engineering

Why Christy Dawn Chose Narvar after Returnly

Christy Dawn

Sam Pick

Director of Ecommerce

Clarins boosts customer engagement and conversion with Narvar Track

Clarins

Gustavo Gonzalez

Regional Ecommerce Manager

Crew Clothing Company achieves a streamlined post-purchase experience with Narvar

Crew Clothing Company

Cora McDonnell

Projects Manager and Business Analyst

Crystal Classics cuts WISMO and WISMR call volume by 50% with Narvar

Crystal Classics

Natashia Head

Voice of the Customer

Davines reduces WISMO by 22% with Narvar

Davines

Dominika Lis

Ecommerce Coordinator

Department Store Giant achieves reduced tracking-related calls and higher post-purchase conversion with Narvar

Department Store Giant

Designer Shoe Warehouse achieves a better post-purchase customer experience with Narvar

Designer Shoe Warehouse

Brian Seewald

VP of Digital

Dooney & Bourke achieves stronger customer engagement with Narvar

Dooney & Bourke

Peter Beaugard

Head of Brand Strategy

Finish Line achieves a more transparent post-purchase experience with Narvar

Finish Line

Danielle Quatrochi

SVP of Customer Experience and Innovation

Fortnum & Mason reduces WISMO queries by 50% with Narvar

Fortnum & Mason

Rhonda Floyd

Head of Customer Success

FSA Store achieves higher sales and customer confidence with Narvar

FSA Store

Jessica Schoppee

Vice President, E-Commerce

GameStop achieves stronger customer loyalty and delivery visibility with Narvar

GameStop

Bill Graham

Director of Multichannel Operations

Global Athletic Footwear and Apparel Brand Elevates CX with Narvar

Global Outfits Retailing Company

Hibbett Sports achieves a better customer experience with Narvar

Hibbett Sports

Bill Quinn

VP of Digital Commerce

Horizn Studios achieves scalable, sustainable returns with Narvar

Horizn Studios

Rafael Haymann

Head of Operations

Jo Loves reduces WISMO queries by nearly 95% with Narvar

Jo Loves

Teresa Ktistaki

Head of E-commerce

Major Chain of Department Stores achieves $18 savings per returned item with Narvar

Major Chain Of Department Stores

MM.LaFleur Delivers Simplified Style with Narvar Track

MM.LaFleur

Emily Code

Manager of Strategic Operations Initiatives

Molton Brown Reduces WISMO Queries with Narvar Track + Notify

Molton Brown

Jody Butler

Customer Experience Manager

Newell Brands Achieves Growth and Improved Margins with Narvar

Newell Brands

Tambi Younes

Sr. Director of Product

Nuun Reduces WISMO Inquiries Nearly 100% with Narvar

Nuun

Emily Baird

Community Marketing Manager

On boosts conversions with Narvar’s estimated delivery

On

Verena Strunk-Wenzl

Global Head of Customer Experience

ONiA reduces WISMO by 18% with Narvar

ONiA

Rachel Bucolo

eCommerce Director

Opopop delivers a premium brand experience with Narvar

Opopop

Alex McEvoy

Founding Partner

Orvis recovers $185K in returns revenue and cuts WISMR by 42% with Narvar

Orvis

Amy Williamson

Voice of the Customer Supervisor

Outdoor Gear Brand Cuts Costs While Increasing Repeat Purchases with Narvar

Outdoor Gear Branding Company

Paper Mart drives extra B2B revenue and improves customer satisfaction with Narvar

Paper Mart

Allison McGuire

Vice President of Marketing

Rothy’s boosts customer satisfaction with Narvar

Rothy’s

Ashish Nangia

Product Manager

Russell & Bromley lowers WISMO calls by 43% with Narvar

Russell & Bromley

Nick Mitchell

Head of Customer Service and Online Trading

Seager achieves 43% revenue retention on returns with Narvar

Seager

Jacob Folsom

Customer Experience Lead

Seasalt Cornwall achieves 37% fewer "Where Is My Refund" enquiries with Narvar

Seasalt Cornwall

Briony Yeates

Customer Experience Manager

Signature Hardware reduces support calls and returns with Narvar

Signature Hardware

Sean Fisher

Director of Ecommerce

Sonos achieves 50% higher conversion rate with Narvar Track

Sonos

Sean Knotts

Senior eCommerce Manager

Sugarfina achieves a 60% reduction in support calls and boosts post-purchase engagement with Narvar

Sugarfina

Crisanta German

Senior Director of Marketing

The Honey Baked Ham Company achieves a $2M revenue increase in 3 months with Narvar

The Honey Baked Ham Company

Ash-Marie Duvernois

Director of eCommerce Operations

80% Drop in Specific Return Tickets for Shopify-User Tropicfeel

Tropicfeel

Miquel Regidor

Operations Manager

TWOTHIRDS Cuts Return Processing Time by 80%

TWOTHIRDS

Cristhian Lozano

Head of Customer Service

How Urban Decay Increased ROI By 725%

Urban Decay

John Perasco

Assistant Vice President of Ecommerce

Wolf & Shepherd achieves scalable automated tracking and returns with Narvar

Wolf & Shepherd

Karen Novotny

Director of Operations

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