Case Study: Signature Hardware reduces support calls and returns with Narvar

Signature Hardware Revamps & Heads Off Returns with Narvar

Signature Hardware, a $150 million housewares retailer known for customer-first service, needed help reducing “Where Is My Order?” and return-related support inquiries. The company turned to Narvar, using Narvar Track to provide proactive shipment updates and notifications, plus Narvar’s online returns experience to streamline the post-purchase process.

With Narvar, Signature Hardware saw a significant drop in customer support calls, including WISMO and returns contacts, freeing support staff to handle more complex issues. The Narvar Track page also drove a 19% Facebook Messenger opt-in rate and even created incremental revenue from promoted products, while returns data helped Signature Hardware improve product content, quality checks, and reduce future returns.

Signature Hardware

Sean Fisher

Director of Ecommerce