Case Study: Wolf & Shepherd achieves scalable automated tracking and returns with Narvar

Why Wolf & Shepherd Automated Tracking and Returns

Wolf & Shepherd, a fast-growing footwear brand, needed a more scalable way to handle post-purchase operations as demand surged. Before Narvar, its return process created extra manual work, frequent exceptions, and limited visibility, making it harder for the team to support growth efficiently.

Narvar implemented Shield, Track, and Notify to automate returns, standardize workflows, and provide branded tracking updates. The result was a 13% reduction in refund-related inquiries, a 4.39/5 customer satisfaction score for tracking, and smoother operations even during a warehouse transition, helping Wolf & Shepherd maintain service levels and customer trust.

Wolf & Shepherd

Karen Novotny

Director of Operations