Case Study: Better Way Health achieves a 30% decrease in fulfillment-related support tickets with Narvar

Better Way Health - Customer Case Study

Better Way Health needed a better post-purchase experience as demand for its immune support products surged during COVID-19, and its existing shipment tracking tool had limitations and poor support. The company wanted a solution that could reduce “Where is my order?” inquiries and help educate customers more efficiently, so it turned to Narvar, specifically Narvar Track for Shopify.

Narvar implemented a more informative tracking experience with estimated delivery dates and added product recommendations to tracking pages. The result was a 30% decrease in fulfillment-related support tickets and a 20.3% engagement rate with product recommendations, helping Better Way Health reduce support burden and drive subscription conversions.

Better Way Health

Steven Sellers

Ecommerce Manager