Case Study: Rothy’s boosts customer satisfaction with Narvar

Rothy’s Boosts Customer Satisfaction With Narvar

Rothy’s, the D2C eco-friendly footwear brand, wanted to deliver a seamless post-purchase experience that matched the quality of its products while keeping customers informed after checkout. As the company expanded its product line and updated its website stack, it turned to Narvar, specifically Narvar Track, to maintain a consistent branded tracking experience and support smarter customer communication.

Narvar implemented a modular tracking solution that let Rothy’s easily manage marketing assets, product recommendations, and package-status messaging without relying on support for every change. With Narvar, Rothy’s achieved nearly 100% uptime, a 14% click-through rate back to its website, and a 4.1-star customer satisfaction rating for the tracking experience.

Rothy’s

Ashish Nangia

Product Manager