Case Study: On boosts conversions with Narvar’s estimated delivery

Swiss Sports Brand On Races Past the Competition in Customer Experience

On, the Swiss sports brand known for performance footwear and apparel, needed a better post-purchase experience as it expanded globally. To support customers in many languages, currencies, and carrier networks, On partnered with Narvar to improve delivery communications and reduce support strain.

Narvar implemented Narvar Promise to provide highly accurate estimated delivery dates at checkout and personalized order updates after purchase. This helped On increase checkout conversions, reduce WISMO inquiries, and create a more consistent customer experience across regions, while improving self-service and supporting global scale.

On

Verena Strunk-Wenzl

Global Head of Customer Experience