Case Study: Newell Brands Achieves Growth and Improved Margins with Narvar

Newell Brands Builds Bottom and Top Line Growth with Narvar

Newell Brands partnered with Narvar to improve its post-purchase experience across a diverse portfolio of brands and product categories. The company needed a flexible way to manage different return eligibility rules and requirements while reducing customer calls and supporting growth and margin improvement.

Narvar implemented customizable return rules in one platform across Newell Brands’ brands and scenarios. As a result, Newell Brands saw lower customer support calls, increased lifetime value, and stronger operational cohesion, with measurable impact including 20% retained returns revenue, a 40% average reduction in WISMR, and a 20% average reduction in WISMOD.

Newell Brands

Tambi Younes

Sr. Director of Product