Case Study: Crew Clothing Company achieves a streamlined post-purchase experience with Narvar

Crew Clothing Sails to Success With Narvar as its Innovation Partner

Crew Clothing Company, a British lifestyle brand, was growing its e-commerce business but needed better control and visibility over post-purchase operations. It wanted to replace its manual returns process with a more automated, scalable experience and gain clearer insight into courier performance and logistics reporting. Crew Clothing turned to Narvar, using Narvar Shield, Track, and Notify.

Narvar helped Crew Clothing automate returns, enforce its 28-day return window, improve return reason data, and give warehouse and marketing teams better visibility into returns and customer lifetime value. With Narvar Track and Notify, Crew Clothing gained parcel tracking data, reduced WISMO inquiries, and improved customer communication, while also enabling upsell opportunities on tracking pages.

Crew Clothing Company

Cora McDonnell

Projects Manager and Business Analyst