Case Study: Davines reduces WISMO by 22% with Narvar

Narvar Helps Davines Trim WISMO by 22% Using a Seamless Post-Purchase Experience

Davines, a brand focused on delivering a premium customer experience, was facing a high volume of WISMO (“Where is my order?”) inquiries and difficulty keeping shoppers informed during shipping and fulfillment delays. To improve its post-purchase journey, Davines worked with Narvar and used the Narvar Track solution for order updates, shipping confirmations, estimated delivery dates, and delay notifications.

With Narvar, Davines introduced real-time tracking updates via email and SMS and proactively flagged order issues to customers. The result was a more seamless post-purchase experience and a more than 20% reduction in WISMO inquiries in just a few weeks, while also helping Davines engage shoppers with marketing assets and turn one-time buyers into repeat customers.

Davines

Dominika Lis

Ecommerce Coordinator