Case Study: Burrow reduces WISMO and boosts CSAT with Narvar

Why Burrow Switched From AfterShip to Narvar

Burrow, the D2C furniture maker, was struggling with pandemic-driven supply chain delays and split shipments that exposed gaps in its post-purchase experience. After using AfterShip, Burrow needed better package-level visibility, more accurate customer notifications, and stronger support for CRM and loyalty efforts, so it evaluated Narvar alongside other vendors.

Burrow implemented Narvar Track and Narvar’s Notification Webhook to deliver granular shipment updates, support webhook-driven analytics, and feed event data into its marketing and customer systems. With Narvar, Burrow reported lower WISMO inquiries, improved CSAT and NPS, and two of its best WISMO-related months in company history, while also gaining a more scalable solution for future growth.

Burrow

Abhishek Vijayakumar

Product Manager of Engineering