Case Study: Seager achieves 43% revenue retention on returns with Narvar

How Seager Retains $0.43 on Every $1 of Returns

Seager Co., a California brand inspired by surf, outdoors, and western grit, saw rapid online growth that exposed a fragmented returns process — slow, manual, and costly to both customer satisfaction and revenue. To fix this, Seager partnered with Narvar (integrated with Shopify) to rethink the entire post-purchase experience.

Using Narvar Shield, Track, and IRIS-powered return workflows, Seager launched a self-service returns and exchanges portal with intelligent carrier routing and policy automation. The result: Seager now retains $0.43 of every $1 returned, return-related inquiries fell 40–50%, WISMO emails dropped 20%, and post-purchase engagement reached a 10.1% rate, while operational costs and support strain were significantly reduced.

Seager

Jacob Folsom

Customer Experience Lead