EasyVista B2B Case Studies & Customer Successes

EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. They empower companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. Today, EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing.

Agnesian HealthCare achieves faster, more efficient IT service delivery with EasyVista

Agnesian HealthCare

Jeff Ruedinger

IT Service Supervisor

Arkema achieves global IT service reliability and asset visibility with EasyVista

Arkema

Nadine Roy

Head of the Service Management

Asbury Automotive Group halves case-close time and saves $240,000 with EasyVista (Goverlan)

Asbury Automotive Group

Carl Vannest

Senior Manager, IT Support

The Associated Press achieves 64% increase in service availability and faster ticket resolution with EasyVista

Associated Press

Debbie Rusolo

Director of Global Service Delivery

Axia FibreNet achieves unified IT operations and better KPI reporting with EasyVista

Axia FibreNet

Stephen Barrow

Manager of Support & Infrastructure

South Dakota’s Bureau of Information and Telecommunications (BIT) achieves centralized statewide IT management and major travel/time savings with EasyVista

BIT

Keith Hemmelman

Computer Support Analyst for LAN Services

Cardno achieves 25-30% faster ticket resolution and nearly 20% higher customer satisfaction with EasyVista

Cardno

Mike Madden

IT Service Delivery Manager

Civil Aviation Authority achieves faster support and greater self-service with EasyVista Service Management

Civil Aviation Authority

Simon Sheeran

Head of IT Service

Córas Iompair Éireann (CIE) achieves remote management of 3,500 machines and faster OS rollouts with EasyVista (Goverlan)

Córas Iompair Éireann (CIE)

Adrian Carroll

IT Service Engineer

Creighton University achieves streamlined COVID-19 campus access and PPE management with EasyVista Service Apps

Creighton University

Tabitha Weyer

Application Administrator

Domtar achieves centralized worldwide IT service delivery with EasyVista

Domtar

Benoit Tessier

IT Service Management Leader

Driscoll Children's Hospital achieves exceptional IT service and streamlined workflows with EasyVista

Driscoll Children's Hospital

Paul Sanderford

Help Desk Supervisor

Eau de Paris - Customer Case Study

Eau de Paris

How Ellenville IT Department has improved their time-to-resolution and administrative capabilities

Ellenville Central School District

Bill Cramer

Director of Operations and Network Administration

ENGIE Ineo achieves 30% user self-resolution and $415K annual IT savings with EasyVista EV Self Help

Engie Ineo

Patrick Eymard

Deputy Director of Information Systems

Expro, a global well-flow management leader, achieves a global SaaS ITSM rollout in 6 weeks with EasyVista

Expro

Sheree Fields

Chief Information Officer

FMX Solutions achieves scalable, mobile-first service management for 75+ clients with EasyVista

FMX Solutions

Xavier Bougot

President and owner

Frontier School Division achieves same-day resolution and reduced travel costs with EasyVista

Frontier School Division

Andrew Single

Divisional Network Administrator

Gonzaga University achieves a self-service request portal and streamlined IT workflows with EasyVista

Gonzaga University

Roger Cummings

Project Manager

Graves County Schools achieves greener, more efficient IT and faster support with EasyVista

Graves County Schools

John McMillen

Chief Information Officer

Iliane - Customer Case Study

Iliane

Martial Babilaëre

Director of Services

Kingdon Capital Management increases first-call resolution by 95% with EasyVista

Kingdon Capital Management

Vince Rooney

Chief Technology Officer

Major Metro County Department of IT streamlines COVID-19 support and secures CARES Act reimbursement with EasyVista

Major Metro County Department

The artificial intelligence EV Observe boosted by the experts of the AI Institute of Grenoble

MIAI Grenoble Alpes (Multidisciplinary Institute in Artificial Intelligence)

Eric Gaussier

Formerly Head of the Grenoble Computer Laboratory (LIG)

Mission Health achieves ITIL-aligned service management and faster incident resolution with EasyVista

Mission Health

Justin Meadows

Manager of IT Service Management

National HealthCare Corporation (NHC) speeds ticket processing and saves 46+ hours/month with EasyVista Service Manager (Oxygen)

National HealthCare Corporation (NHC)

Janice Campbell

Systems Analyst

Prominent New York City Law Firm achieves next-generation global IT support for 1,500 users with EasyVista

New York City Law Firm

One Touch Direct achieves rapid, scalable ITSM deployment and unified support with EasyVista

One Touch Direct

Scott McKinley

VP of Technical Support and Business Development

Polytech Montpellier has chosen the EV Observe solution to supervise its information system and its educational applications, used daily by 1500 students and 200 agents and professors

Polytech Montpellier

Pascal Lepinay

Polytech Montpellier

Skipton Building Society achieves automated logging of 1,500–2,000 tickets per month and a cloud-first ITSM with EasyVista

Skipton Building Society

Gerard Donovan

Information Technology Service Delivery Manager

The Martin Agency achieves global, on-demand service agility with EasyVista

The Martin Agency

Jonathan Bourke

Global Head of Technology

The MENTOR Network achieves a 25% increase in daily ticket processing with EasyVista

The Mentor Network

Greg Ditullio

Senior Director of IT Service and Support

Villanova University achieves one-click device support and faster TechZone service with EasyVista

Villanova University

Nick Bruns

Senior Technology Services Manager

Washington Department of Corrections achieves scalable, automated IT support for 9,500 officers and staff with EasyVista

Washington Department of Corrections

Michelle Greene

Systems and Applications Supervisor

Washington State Department of Enterprise Services (DES) achieves centralized IT service management and faster employee onboarding with EasyVista

Washington State Department of Enterprise Services (DES)

Nick Fuchs

Chief Technology Officer

Wireless Analytics achieves 23% faster ticket resolution and scalable mobile-device support with EasyVista

Wireless Analytics

Jonathan Steele

Senior Manager of Technology

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