Case Study: Kingdon Capital Management increases first-call resolution by 95% with EasyVista

Kingdon Capital IT Group increases first-call resolution by 95%

Kingdon Capital Management’s four-person IT group supports about 200 desktops and 25 servers in a fast-paced New York trading floor environment where uninterrupted user workflow is critical. Their challenge was to deliver real-time support and diagnose diverse issues without constantly traveling between floors or interrupting traders’ work, which made collaboration and timely resolution difficult.

The team deployed Goverlan’s lightweight agents and remote management suite to perform deep diagnostics, remote control, and proactive monitoring with minimal or no user interaction. This allowed technicians to multitask and collaborate more easily, cut on-site visits, and increase first-call resolution by 95%, dramatically speeding troubleshooting and reducing disruptions.

Kingdon Capital Management

Vince Rooney

Chief Technology Officer