Case Study: Skipton Building Society achieves automated logging of 1,500–2,000 tickets per month and a cloud-first ITSM with EasyVista

Optimizing IT Service Management at Skipton Building Society with EasyVista

Skipton Building Society, a long-established financial mutual, needed to replace an aging on‑prem IT service system that required heavy manual intervention, slowed the service desk, and conflicted with the organisation’s cloud‑first strategy. They also sought a vendor that aligned with their values and would be straightforward and responsive to work with.

After a careful multi‑stakeholder selection process, Skipton implemented EasyVista’s cloud ITSM solution and saw measurable benefits within four to five months. EasyVista automated roughly 1,500–2,000 ticket logs per month, cut manual workload, boosted service desk productivity, and delivered a smooth rollout that validated Skipton’s choice.

Skipton Building Society

Gerard Donovan

Information Technology Service Delivery Manager