Case Study: Asbury Automotive Group halves case-close time and saves $240,000 with EasyVista (Goverlan)

Fortune 500 auto retailer, Asbury Automotive, cuts case close time in half

Asbury Automotive Group, the 5th largest U.S. franchised auto retailer with roughly 90 retail stores, 120+ franchises and 6,500 PCs across 100 sites in 10 states, faced a sprawling support challenge. A 16-person IT team handled 220–250 daily cases using basic VNC remote control, which required interrupting users, frequent travel to understaffed sites, and week-long software update rollouts.

By deploying Goverlan—easy to install and learn—the team trained technicians quickly and moved to behind-the-scenes management: remote troubleshooting, domain tasks, and scheduled overnight updates. Case close time was cut in half, on-site visits were eliminated, user downtime fell, and the program delivered about $240,000 in annual labor savings.

Asbury Automotive Group

Carl Vannest

Senior Manager, IT Support