Case Study: Expro, a global well-flow management leader, achieves a global SaaS ITSM rollout in 6 weeks with EasyVista

Expro delivers a true global SaaS ITSM solution in weeks with EasyVista

Expro, a global leader in well flow management with more than 5,000 employees across 50 countries, needed a scalable, 24/7 IT service solution after rapid growth and the 2006 acquisition of PowerWell Services. Their existing ITSM couldn’t handle the increased call volume and global support demands, so the IT team issued an RFI and evaluated multiple vendors to find a cloud-ready, enterprise-grade platform.

They selected EasyVista for its 100% web-based SaaS model, competitive pricing and strong technical fit, deploying the solution across the US, Asia, North Africa/Middle East and South America in just six weeks with minimal onsite support. The integrated suite delivered incident, problem, change, configuration and asset management, giving Expro full visibility into SLAs, call volumes and resolution rates, enabling better reporting, more repeatable ITIL-aligned processes and allowing the team to focus on service delivery rather than bespoke tooling.

Expro

Sheree Fields

Chief Information Officer