Case Study: Agnesian HealthCare achieves faster, more efficient IT service delivery with EasyVista

EasyVista Contributes to Stellar IT Service Within Agnesian HealthCare’s Award-Winning IT Organization

Agnesian HealthCare, a not-for-profit integrated health system in Fond du Lac, Wisconsin, insourced its IT organization to deliver better service to clinicians, staff and patients. The 102-person IT team needed centralized visibility and consistent 24/7 support for a high ticket volume—roughly 3,200+ service tickets a month—while improving efficiency and continuity across shifts.

To meet that challenge Agnesian implemented EasyVista’s cloud ITSM, centralizing ticketing, adding automated workflows and dashboards. The solution sped onboarding and parallel tasking, improved communication and visibility, reduced manual work, and let IT focus on service delivery—resulting in faster resolutions, more tickets handled with less effort and broader organizational recognition for IT service excellence.

Agnesian HealthCare

Jeff Ruedinger

IT Service Supervisor