Case Study: National HealthCare Corporation (NHC) speeds ticket processing and saves 46+ hours/month with EasyVista Service Manager (Oxygen)

National Healthcare Corporation Navigates Thousands of Tickets A Month with EasyVista Service Manager Oxygen Upgrade

National HealthCare Corporation (NHC), a 50+-year senior care provider operating 75 skilled nursing centers and supporting over 17,200 users, was processing more than 2,775 tickets per month. End users lacked training and technicians struggled with reclassifying, approving, and tracking ticket timelines, so NHC needed a faster, more accurate way to handle both IT and facilities requests.

NHC upgraded to EasyVista Service Manager’s Oxygen platform with Service Apps and worked with EasyVista Professional Services to add custom features—an “Email Reply Time” action, improved navigation, filters and infinite scrolling, upgraded views, and a CSAT dashboard. The rollout simplified training, gave technicians one-screen visibility and faster workflows, and materially reduced processing time (e.g., saving up to ~46 hours/month if one minute is saved per ticket), with plans to expand the solution to other departments.

National HealthCare Corporation (NHC)

Janice Campbell

Systems Analyst