Case Study: Villanova University achieves one-click device support and faster TechZone service with EasyVista

EasyVista Helps Villanova University Provide One-Click Support for Any Device

Villanova University, a residential research university near Philadelphia, faced rising numbers of IP‑connected devices, a shift to BYOD and the phase‑out of its undergraduate laptop program — all while its legacy ITSM tool was being retired. Campus TechZone support needed a single, automated, multi‑location service management solution that could streamline intake, support modern self‑help behaviors and keep pace with evolving student and faculty use cases.

EasyVista’s Service Manager was selected for its scalability and configurability, replacing four legacy systems and adding automated workflows and modules as needed. Integration with Villanova’s campus ID database enables one‑click ticket creation, real‑time status updates and consolidated reporting, which reduced turnaround times, improved visibility into trends and capacity, and was successfully rolled out across additional schools on campus.

Villanova University

Nick Bruns

Senior Technology Services Manager