Case Study: Washington State Department of Enterprise Services (DES) achieves centralized IT service management and faster employee onboarding with EasyVista

Washington State Department of Enterprise Services (DES) - Customer Case Study

The Washington State Department of Enterprise Services (DES) was formed in 2011 by consolidating multiple agencies to provide centralized support for 65,000+ state employees across HR, payroll, facilities, procurement and IT. DES needed an IT service management platform that could merge five different help desks, manage ~150 enterprise applications, automate complex cross‑department workflows (like new‑hire setups) and provide a single, transparent self‑service channel for employees.

After an RFP process DES chose EasyVista’s SaaS, codeless ITSM for its configurability, security and cost‑efficient delivery model. EasyVista’s service catalog, CMDB and automated business rules let DES orchestrate IT, facilities and other services—cutting new‑employee provisioning from days to hours—while a centralized portal improved transparency; DES now plans to expand automation to contracts and purchasing, with required encryption at rest implemented.

Washington State Department of Enterprise Services (DES)

Nick Fuchs

Chief Technology Officer