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Visit WebsiteManaging Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution
Agilent Technologies
HGS Digital
Element Solutions and key innovation teams within HGS Global Solutions have become HGS Digital. They are a creative team of over 550 strategic thinkers, marketing experts, user-centric designers, and software engineers with an elemental desire to create transformative digital solutions. They are dedicated to creating frictionless technological experiences that solve problems and significantly improve people’s lives.
Case Studies
Showing 49 HGS Digital Customer Success Stories
Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH
American Based Company
Building Customer Loyalty Through Engaging Social Media Content
American Fast Food Company
Enriching the Content Management Strategy to Improve Speed to Market
Beachbody
Leveraging Oracle WebCenter Sites to Improve Content Publishing Time
Bell Helicopter
Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect
Business process management (BPM) Company
Building a lead generation contact center solution with Amazon Connect
Business Process Management (BPM) Company
Leveraging Oracle WebCenter Sites to Accelerate Time to Market
Cargill
Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure
City of Hope
Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns
Education Loan Providing Company
Implementing Process Automation & Personalization to Improve the Customer Experience
Fastest Growing Telecom Company
Integrating Marketing Campaigns to Improve the Overall Customer Experience
Financial Institution
Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers
Fortune 10 Retailer
HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings
Fortune 500 Company
HGS Digital’s cloud acceleration framework reduces implementation cost by 80%
Fortune 500 Healthcare Service Provider
Upgrading Oracle WebCenter Sites for General Electric (GE) Capital
GE Capital
Using technology to drive positive brand sentiment for F&B giant’s social media
Global Largest Restaurant Chain
Building a lead generation contact center solution with Amazon Connect
Global Leader in Business Process Management
Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect
Global Leading Company
Tapping into Diverse Customer Segments Through Website Restructuring
Home Franchise Concepts
Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties
Knoll
Office-to-home cloud migration with 85% CSAT and $184K annual savings
Large U.S. Consumer Electronics Company
Achieving rapid office-to-home migration with HGS and Twilio
Large U.S. Consumer Electronics Company
Increasing Digital Engagement with a Cohesive Content Marketing Strategy
Largest Paint Company
Inventory automation enables $11M in savings for agriculture giant
Leading Agriculture Company
Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect
Leading Business Process Management Company
Building a Lead Generation Contact Center Solution with Amazon Connect
Leading Business Process Management Company
HGS delivers a decade of first-class customer experience for CPG brand
Leading Consumer Packaged Goods Company
Regional bank realigns for growth with a CX modernization roadmap
Leading Financial Services Company
Claims automation saves $1.5M annually with 22% efficiency gains
Leading Health Insurance Services Provider
Making Data-Driven Decisions Using a Customer Data Platform
Leading Healthcare Providing Company
Improving the Customer Experience with a Unified Social CRM Solution
Leading Media Company
Leading physician network provider improves data accuracy with PDM, saving nearly $1 million
Leading Physician Network Provider
HGS PULSE drives 40% improvement in reporting efficiency
Leading Tobacco Company
HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences
MoneyGram International Inc
Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS
NewYork Presbyterian Hospital
Creating New Digital Experiences Using Oracle Webcenter Sites
Northwestern Medicine
Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads
Pella
Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales
Pella
Real-Time Appointment Scheduler Application to Improve Conversions
Pella
Visual IVR drives reduction of agent calls with self-service roadside assistance
Roadside Assistance Services Provider
Website Rebranding to Enhance Customer Engagement & Experience
Sunbelt Rentals
Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing
Textron
Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets
Wendy's
Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect
World’s Largest eCommerce Company
Creating contact flows with Amazon Connect to expedite a contact center migration
World’s Largest eCommerce Company
Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs
World’s Largest Revenue Company
Improving Content Management Capabilities with a Cloud-Based Web Content Management System
Worldwide Designing, Developing and Global Suppling Company
Improving Content Management Capabilities with a Headless Content Management System
Worldwide Designing, Developing and Global Suppling Company
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