HGS Digital B2B Case Studies & Customer Successes

Element Solutions and key innovation teams within HGS Global Solutions have become HGS Digital. They are a creative team of over 550 strategic thinkers, marketing experts, user-centric designers, and software engineers with an elemental desire to create transformative digital solutions. They are dedicated to creating frictionless technological experiences that solve problems and significantly improve people’s lives.

Managing Content, Assets, and e-Commerce with HGS Digital's Strategic Architecture Solution

Agilent Technologies

Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

American Based Company

Building Customer Loyalty Through Engaging Social Media Content

American Fast Food Company

Enriching the Content Management Strategy to Improve Speed to Market

Beachbody

Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

Bell Helicopter

Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

Business process management (BPM) Company

Building a lead generation contact center solution with Amazon Connect

Business Process Management (BPM) Company

Leveraging Oracle WebCenter Sites to Accelerate Time to Market

Cargill

Leveraging Amazon Web Services (AWS) to Support a Multi-Hospital Site Infrastructure

City of Hope

Establishing a Strong Digital Presence & Generating Leads Through Marketing Campaigns

Education Loan Providing Company

Implementing Process Automation & Personalization to Improve the Customer Experience

Fastest Growing Telecom Company

Integrating Marketing Campaigns to Improve the Overall Customer Experience

Financial Institution

Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

Fortune 10 Retailer

HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

Fortune 500 Company

HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

Fortune 500 Healthcare Service Provider

Upgrading Oracle WebCenter Sites for General Electric (GE) Capital

GE Capital

Using technology to drive positive brand sentiment for F&B giant’s social media

Global Largest Restaurant Chain

Building a lead generation contact center solution with Amazon Connect

Global Leader in Business Process Management

Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

Global Leading Company

Tapping into Diverse Customer Segments Through Website Restructuring

Home Franchise Concepts

Leveraging Oracle WebCenter Sites to Consolidate Multiple Web Properties

Knoll

Office-to-home cloud migration with 85% CSAT and $184K annual savings

Large U.S. Consumer Electronics Company

Achieving rapid office-to-home migration with HGS and Twilio

Large U.S. Consumer Electronics Company

Increasing Digital Engagement with a Cohesive Content Marketing Strategy

Largest Paint Company

Inventory automation enables $11M in savings for agriculture giant

Leading Agriculture Company

Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

Leading Business Process Management Company

Building a Lead Generation Contact Center Solution with Amazon Connect

Leading Business Process Management Company

HGS delivers a decade of first-class customer experience for CPG brand

Leading Consumer Packaged Goods Company

Regional bank realigns for growth with a CX modernization roadmap

Leading Financial Services Company

Claims automation saves $1.5M annually with 22% efficiency gains

Leading Health Insurance Services Provider

Making Data-Driven Decisions Using a Customer Data Platform

Leading Healthcare Providing Company

Improving the Customer Experience with a Unified Social CRM Solution

Leading Media Company

Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

Leading Physician Network Provider

HGS PULSE drives 40% improvement in reporting efficiency

Leading Tobacco Company

HGS Digital Helps MoneyGram Localize and Personalize Emails to Improve Customer Experiences

MoneyGram International Inc

Enhancing the Online User Experience by Eliminating Content Silos & Simplifying the CMS

NewYork Presbyterian Hospital

Creating New Digital Experiences Using Oracle Webcenter Sites

Northwestern Medicine

Creating a Customer-Focused Content Management System (CMS) to Increase Sales Leads

Pella

Next-Gen Mobile Application to Improve End-User Experience & Maximize Sales

Pella

Real-Time Appointment Scheduler Application to Improve Conversions

Pella

Visual IVR drives reduction of agent calls with self-service roadside assistance

Roadside Assistance Services Provider

Website Rebranding to Enhance Customer Engagement & Experience

Sunbelt Rentals

Leveraging a Cohesive Intranet Portal & User-Friendly CMS to Improve Social Sharing

Textron

Using a Robust Digital Content Management System (CMS) to Handle Multiple Marketing Assets

Wendy's

Contact Center Migration Creation of Contact Flows Achieved with Amazon Connect

World’s Largest eCommerce Company

Creating contact flows with Amazon Connect to expedite a contact center migration

World’s Largest eCommerce Company

Implementing Artificial Intelligence and Automated Tagging to Reduce Customer Support Costs

World’s Largest Revenue Company

Improving Content Management Capabilities with a Cloud-Based Web Content Management System

Worldwide Designing, Developing and Global Suppling Company

Improving Content Management Capabilities with a Headless Content Management System

Worldwide Designing, Developing and Global Suppling Company

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