HGS Digital B2B Case Studies & Customer Successes

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Element Solutions and key innovation teams within HGS Global Solutions have become HGS Digital. They are a creative team of over 550 strategic thinkers, marketing experts, user-centric designers, and software engineers with an elemental desire to create transformative digital solutions. They are dedicated to creating frictionless technological experiences that solve problems and significantly improve people’s lives.

Case Studies

Showing 49 HGS Digital Customer Success Stories

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Agilent Technologies achieves digital transformation with HGS Digital

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Speech analytics improves NPS® by 3% and enables migration of 75% of agents to WaH

American Fast Food Company builds customer loyalty with HGS Digital

Beachbody improves speed to market with HGS Digital

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Leveraging Oracle WebCenter Sites to Improve Content Publishing Time

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Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

Building a lead generation contact center solution with Amazon Connect

Cargill accelerates global site deployment with HGS Digital and Oracle WebCenter Sites

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City of Hope boosts donations and web performance with HGS Digital's AWS cloud solution

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Education Loan Providing Company achieves 5,000+ Leads with HGS Digital’s ReadyForTheWorld Campaign

a fast-growing telecom company achieves faster customer resolution with HGS Digital process automation

a financial institution boosts engagement and honors the armed forces with HGS Digital’s campaign microsite

Fortune 10 retailer supercharges social strategy to address digital needs of new-age customers

HGS leads Fortune 500 company’s B2B sales support, netting $11M in savings

HGS Digital’s cloud acceleration framework reduces implementation cost by 80%

GE Capital upgrades Oracle WebCenter Sites with HGS Digital

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Using technology to drive positive brand sentiment for F&B giant’s social media

a global leader in business process management achieves rapid lead generation contact center deployment with HGS Digital and Amazon Connect

a global leading company improves candidate screening with HGS Digital and Amazon Connect

Home Franchise Concepts strengthens website collaboration and launches Concrete Craft on time with HGS Digital

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Knoll streamlines web properties and improves digital experience with HGS Digital and Oracle WebCenter Sites

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Office-to-home cloud migration with 85% CSAT and $184K annual savings

a large U.S. consumer electronics company achieves rapid office-to-home migration with HGS Digital and Twilio

Largest Paint Company boosts digital engagement with HGS Digital

Inventory automation enables $11M in savings for agriculture giant

a leading business process management company improves candidate screening with HGS Digital and Amazon Connect

a leading business process management company accelerates lead generation with HGS Digital and Amazon Connect

HGS delivers a decade of first-class customer experience for CPG brand

Regional bank realigns for growth with a CX modernization roadmap

Claims automation saves $1.5M annually with 22% efficiency gains

a leading healthcare provider improves patient journey insights with HGS Digital's Customer Data Platform

a leading media conglomerate improves customer satisfaction with HGS Digital's unified Social CRM solution

Leading physician network provider improves data accuracy with PDM, saving nearly $1 million

HGS PULSE drives 40% improvement in reporting efficiency

MoneyGram International improves customer satisfaction with HGS Digital's localized email and SMS communications framework

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NewYork-Presbyterian Hospital streamlines content management and improves patient engagement with HGS Digital

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Northwestern Medicine achieves streamlined brand management with HGS Digital and Oracle WebCenter Sites

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Pella increases sales leads with HGS Digital's WebCenter CMS transformation

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Pella improves end-user experience and sales enablement with HGS Digital's mobile app solution

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Pella boosts appointment conversions with HGS Digital's real-time scheduler

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Visual IVR drives reduction of agent calls with self-service roadside assistance

Sunbelt Rentals enhances customer engagement and experience with HGS Digital

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Textron improves social sharing and intranet engagement with HGS Digital

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Wendy’s enhances digital customer experiences with HGS Digital’s CMS solution

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a logistics delivery fleet for the world’s largest eCommerce company achieves rapid contact center migration with HGS Digital and Amazon Connect

Creating contact flows with Amazon Connect to expedite a contact center migration

World’s Largest Revenue Company reduces customer support costs with HGS Digital

a worldwide designer, developer and global supplier achieves faster time to market with HGS Digital's cloud-based web content management system

Worldwide Designing, Developing and Global Suppling Company improves content management with HGS Digital's headless CMS

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