Case Study: a global leader in business process management achieves rapid lead generation contact center deployment with HGS Digital and Amazon Connect

Building a lead generation contact center solution with Amazon Connect

The client, a global leader in business process management, required a rapid and cost-effective solution to centralize lead generation for its US sales team. Their challenges included setting up a new offshore contact center with region-specific phone numbers in just 14 days and ensuring calls were routed correctly. HGS Digital was engaged to implement a cloud-based telephony solution to meet these urgent needs.

HGS Digital implemented a contact center solution using Amazon Connect. This allowed for quick setup of inbound and outbound calling with intelligent routing, 100% call recording, and integration with Salesforce. The solution resulted in a dramatically reduced deployment time, zero upfront capital investment, and a more economical pay-per-use cost model for the client. HGS Digital enabled the client to efficiently scale their operations and improve their lead generation process.