Case Study: a leading business process management company improves candidate screening with HGS Digital and Amazon Connect

Improving Candidate Screening Process with Recruitment Process Outsourcing (RPO) and Amazon Connect

The client, a leading business process management company, faced a challenge to rapidly establish a recruitment contact center in the Philippines within 14 days. They needed to centralize and improve their candidate screening process for US and Canada applicants, requiring a telephony platform with specific routing, call recording, and distinct phone numbers for each country. HGS Digital was engaged to provide a solution using Amazon Connect.

HGS Digital implemented a cloud-based Amazon Connect system to handle inbound and outbound calls with intelligent routing, voicemail options, and 100% call recording. This solution was deployed rapidly, avoiding the lengthy procurement of an on-premise system. The results included a significant reduction in time-to-market, zero upfront capital investment, and a more economical pay-per-use cost model. HGS Digital enabled the client to efficiently scale their recruitment process outsourcing operations.