Case Study: a global leading company improves candidate screening with HGS Digital and Amazon Connect

Improving candidate screening process with recruitment process outsourcing (RPO) and Amazon Connect

The global leading company, a major business process management firm, sought to centralize and improve its recruitment screening process for its US and Canada offices. Facing a tight 14-day deadline to establish a new contact center in the Philippines, they needed an efficient telephony solution with country-specific routing and call recording. They partnered with HGS Digital for a recruitment process outsourcing (RPO) solution to meet these challenges.

HGS Digital implemented a cloud-based telephony system using Amazon Connect. The solution featured dedicated phone numbers for each country, intelligent call routing to specialized agents, and full call recording. This allowed the global leading company to launch its new center rapidly, achieving significant time-to-market improvements and eliminating upfront capital expenditure. HGS Digital's pay-per-use model also provided a highly economical and scalable platform for their future growth.