LinkedIn
Facebook
Youtube
X
Visit WebsiteAFS improves incident response times and staff productivity with HEAT Help Desk
AFS Group (Pty) Ltd
Catharine Roe
Administrator
Heat Software
HEAT Software is a leading provider of Cloud Service Management and Unified Endpoint Management software solutions for organizations of all sizes. With its suite of applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.
Case Studies
Showing 47 Heat Software Customer Success Stories
Auckland Airport Significantly Enhances Service Delivery
Auckland Airport
John Crawford
Systems Support Engineer
BAUER Group - Customer Case Study
BAUER Group
Marco Fröhlich
Head of IT Support and helpdesk
Baylor University Centralizes help Desk, Achieves new levels of efficiency, Customer Service with Heat®
Baylor University
Vicky Gerik
Director of Disruptive Systems and Services for Information Technology Services
Bilfinger SE Client Management Ensures Efficient Use of Resources
Bilfinger SE
Torsten Pfeiffer
Infrastructure Architect
HEAT Makes IT Service Management a Breeze for Maui
County of Maui, Hawaii
Carmela Ho
Service Desk Supervisor
Denbighshire Council - Customer Case Study
Denbighshire County Council
Jane Griffiths
Principal Technical Support Manager
Dis-Chem improves customer service quality, operational efficiency and saves costs with HEAT Help Desk
Dis-Chem
Riaan van der Westhuizen
Elia increases productivity with self-service IT and automated processes
Elia
Jan Windels
Project Manager
Health System Standardizes Systemwide IncidentTracking with HEAT Service Management
Essentia Healthcare
Katie Anich
Service Desk Manager
Federal Home Loan Bank of Boston - Customer Case Study
Federal Home Loan Bank of Boston
Jacob Matusevich
Enterprise Infrastructure Manager
Groupe Webhelp IT Service Management Driving Uninterrupted Flow
Groupe Webhelp
Stéphane Boulanger
Director of the Technical Support Group
Heriot-Watt University - Customer Case Study
Heriot-Watt University
Ian Chisholm
Director of Computing, Institute of Petroleum Engineering
HSBC Africa’s IT Department achieves operational efficiency with Service & Support
HSBC Africa
Graham Reid
Manager: IT Infrastructure and Procurement
ING DiBa uses HEAT Software to centrally control all of its USB ports
ING-DiBa AG
Detlef Ebert
ING DiBa
Inventx AG Flexible, Powerful, Complete — The Heat Service Management Suite From Frontrange is Now in Use at Inventx AG
Inventx AG
Lorenzo Zoccoletti
CFO
John C. Lincoln Hospital - Customer Case Study
John C. Lincoln Hospital
Rob Israel
CIO
Katoen Natie saves costs with 24/7 helpdesk
Katoen Natie
Frank Brugge
ICT Manager
Kifinti Initiates IT Improvements With Customers Using HEAT Software
Kifinti Solutions Inc.
Jon Camilleri
President & CEO
KYOCERA Document Solutions - Customer Case Study
KYOCERA Document Solutions
Dustin John
Network & System Administrator
Lancashire Care NHS Foundation Trust - Customer Case Study
Lancashire Care NHS Foundation Trust
Alan Boardman
Security Systems Engineer
HEAT Software Fights Off Security Threats While Improving Performance
MidMichigan Health
Jim Czyzewski
Clinical Desktop Support Supervisor
Natixis Global Asset Management Automates Business Services with Heat Service Management
Natixis Global Asset Management
Marina Shereshevskaya
Manager of IT Governance
NetSourcing processes flexible tickets with HEAT Service Management from HEAT Software
NetSourcing
Peter De Bruyne
Managed Services Manager
Nevada Office of Veteran Services - Customer Case Study
Nevada Office of Veteran Services
Jeff Fuhler
Information Security Officer
State of North Dakota Automates it and Business Processes with Heat Software it Service Management
North Dakota Information Technology Department
Terese Birnbaum
Enterprise Service Desk Manager
HEAT LANrev Provides Valuable Computer Asset Management at Northwestern
Northwestern University
Ryan Nix
Senior IT Consultant
Oranta National Joint Stock Insurance Company - Customer Case Study
Oranta National Joint Stock Insurance Company
Viktor Girman
Head Department of Legal Support Division
Programmed - Customer Case Study
Programmed
Michelle Sandford
Service & Support Manager
Queensland University of Technology Wins Students’ Respect with HEAT Service Management
Queensland University of Technology
Carmel Brown
Manager of Service Design and Business Processes
SAFE Credit Union - Customer Case Study
SAFE Credit Union
Marc Buzard
Network Services Manager
SAIT Polytechnic Grades HEAT as First-in-Class for Support Workflow and Automation
SAIT Polytechnic
Scott Taylor
Manager of Technical Services
Seamen’s Bank - Customer Case Study
Seamen’s Bank
Michael Andrini
Director of Information Systems
Sedgman - Customer Case Study
Sedgman Limited
Andrew Reid
IT manager
Silicon Labs Fuels Today’s Digital Lifestyle with HEAT Cloud Business Service Management
Silicon Labs
Michael Skinner
System Administrator
Sinclair Community College Turns up HEAT in the Cloud to Automate Business Processes and Improve Service
Sinclair Community College
Jeanna Reedy
Manager of Information Technology, User Support
Stephenson Harwood - Customer Case Study
Stephenson Harwood
Chris Petrie
IT Director
The Nottingham Building Society - Customer Case Study
The Nottingham Building Society
Ken Johnson
Senior IT Security Analyst
The Salvation Army Protects the Integrity of Data and Global Brand
The Salvation Army
Martyn Croft
Head of Corporate Systems
The Warehouse Group - Customer Case Study
The Warehouse Group
Jon Scrivin
IS Process Manager
Total Wine & More Savors Cloud-based Service Management
Total Wine & More
Candice Peacock
IT Service Desk Manager
University Health Care System Partners with Lumension to Keep Its Endpoints Healthy and Secure
University Health Care System
George Ward
Manager, Information Security and Computer Operations
University of Oxford graduates to the cloud with HEAT Software
University of Oxford
John Ireland
Director of Customer Services
Visana Services AG uses SecureWave to protect its IT network
Visana Services AG
Martin Burri
IT Security Manager
Washington State Employees Credit Union - Customer Case Study
Washington State Employees Credit Union
Tony Hildesheim
Vice President of IT
Watson Burton LLP Secures Client Data with HEAT Software
Watson Burton
Gary Collinson
System and Security Analyst
WirelessG meeting, measuring and managing client SLAs with HEAT Help Desk
Wireless G
Hank Gloy
Administrator: Systems and Process Control
No matching case studies
