Heat Software B2B Case Studies & Customer Successes

HEAT Software is a leading provider of Cloud Service Management and Unified Endpoint Management software solutions for organizations of all sizes. With its suite of applications, HEAT Software is the only company in the world that provides, from a single platform, Service Management and Unified Endpoint Management software on-premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organizations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximizing operational efficiencies with reduced cost and complexity.

AFS Group (Pty) Ltd achieves 50% faster incident response and 15% productivity increase with HEAT Help Desk (Heat Software)

AFS Group (Pty) Ltd

Catharine Roe

Administrator

Auckland Airport achieves enhanced service delivery and real-time operational visibility with Heat Software

Auckland Airport

John Crawford

Systems Support Engineer

BAUER Group achieves scalable, integrated global IT service and client management with HEAT Software

BAUER Group

Marco Fröhlich

Head of IT Support and helpdesk

Baylor University achieves a centralized help desk and improved efficiency with HEAT (Heat Software)

Baylor University

Vicky Gerik

Director of Disruptive Systems and Services for Information Technology Services

Bilfinger SE achieves centralized IT automation and major resource savings with HEAT Software

Bilfinger SE

Torsten Pfeiffer

Infrastructure Architect

County of Maui, Hawaii achieves faster, more transparent IT service delivery with HEAT Software

County of Maui, Hawaii

Carmela Ho

Service Desk Supervisor

Denbighshire County Council achieves centralized endpoint security and simplified management with Heat Software's HEAT Endpoint Management & Security Suite

Denbighshire County Council

Jane Griffiths

Principal Technical Support Manager

Dis-Chem achieves improved customer service, greater operational efficiency and reduced support costs with Heat Software

Dis-Chem

Riaan van der Westhuizen

Elia achieves increased productivity through self-service IT and automated processes with HEAT Software

Elia

Jan Windels

Project Manager

Essentia Healthcare achieves a consolidated service desk and six-month EHR rollout with Heat Software

Essentia Healthcare

Katie Anich

Service Desk Manager

Federal Home Loan Bank of Boston achieves automated, lightweight patching and remediation with Heat Software

Federal Home Loan Bank of Boston

Jacob Matusevich

Enterprise Infrastructure Manager

Groupe Webhelp achieves uninterrupted operations and faster incident resolution with Heat Software's HEAT Service Management

Groupe Webhelp

Stéphane Boulanger

Director of the Technical Support Group

Heriot-Watt University secures sensitive research data and simplifies endpoint management with HEAT Software

Heriot-Watt University

Ian Chisholm

Director of Computing, Institute of Petroleum Engineering

HSBC Africa achieves operational efficiency with Heat Software HEAT Service & Support

HSBC Africa

Graham Reid

Manager: IT Infrastructure and Procurement

ING‑DiBa AG achieves centralized USB port control and improved endpoint security with HEAT Software

ING-DiBa AG

Detlef Ebert

ING DiBa

Inventx AG achieves end-to-end ITSM integration and faster incident resolution with Heat Software

Inventx AG

Lorenzo Zoccoletti

CFO

John C. Lincoln Hospital achieves HIPAA-compliant protection of patients' confidential data and centralized device/application control with Heat Software

John C. Lincoln Hospital

Rob Israel

CIO

Katoen Natie achieves significant cost savings and 24/7 helpdesk efficiency with HEAT Software

Katoen Natie

Frank Brugge

ICT Manager

Kifinti Solutions Inc. achieves improved IT service delivery and faster ITSM implementation with HEAT Software

Kifinti Solutions Inc.

Jon Camilleri

President & CEO

KYOCERA Document Solutions achieves 6x faster deployments and automated client management with HEAT Software

KYOCERA Document Solutions

Dustin John

Network & System Administrator

Lancashire Care NHS Foundation Trust achieves comprehensive data protection and enforced USB encryption with Heat Software

Lancashire Care NHS Foundation Trust

Alan Boardman

Security Systems Engineer

MidMichigan Health achieves zero malware incidents and streamlined HIPAA compliance with HEAT Software's Endpoint Management & Security Suite (HEAT EMSS)

MidMichigan Health

Jim Czyzewski

Clinical Desktop Support Supervisor

Natixis Global Asset Management achieves automated business services and nearly 50% self-service adoption with Heat Software

Natixis Global Asset Management

Marina Shereshevskaya

Manager of IT Governance

NetSourcing achieves 60% first-line resolution and flexible pay-per-use cost savings with HEAT Software’s HEAT Service Management

NetSourcing

Peter De Bruyne

Managed Services Manager

Nevada Office of Veteran Services achieves protection from unmanaged removable-device risks with Heat Software (Lumension Data Protection)

Nevada Office of Veteran Services

Jeff Fuhler

Information Security Officer

North Dakota Information Technology Department achieves automated IT/business processes and 99.8% customer satisfaction with HEAT Software

North Dakota Information Technology Department

Terese Birnbaum

Enterprise Service Desk Manager

Northwestern University achieves automated cross-platform asset management and major time savings with HEAT Software

Northwestern University

Ryan Nix

Senior IT Consultant

Oranta National Joint Stock Insurance Company achieves centralized endpoint security and reduced data leakage with Heat Software

Oranta National Joint Stock Insurance Company

Viktor Girman

Head Department of Legal Support Division

Programmed achieves streamlined IT service management and faster incident resolution with Heat Software (HEAT Help Desk)

Programmed

Michelle Sandford

Service & Support Manager

Queensland University of Technology achieves 300% increase in student self-service and streamlined IT support with HEAT Software

Queensland University of Technology

Carmel Brown

Manager of Service Design and Business Processes

SAFE Credit Union achieves automated, centralized patch management and reduced IT workload with Heat Software (PatchLink Update)

SAFE Credit Union

Marc Buzard

Network Services Manager

SAIT Polytechnic streamlines support and doubles ticket-handling capacity with HEAT Software

SAIT Polytechnic

Scott Taylor

Manager of Technical Services

Seamen's Bank achieves simplified security and streamlined IT management with HEAT Software

Seamen’s Bank

Michael Andrini

Director of Information Systems

Sedgman Limited achieves rapid cost savings and service automation with HEAT Software

Sedgman Limited

Andrew Reid

IT manager

Silicon Labs achieves mobile-first, lower-cost service management with HEAT Software's Cloud Service Management

Silicon Labs

Michael Skinner

System Administrator

Sinclair Community College achieves automated business processes and improved service with HEAT Software

Sinclair Community College

Jeanna Reedy

Manager of Information Technology, User Support

Stephenson Harwood achieves robust endpoint control and data-loss prevention with Heat Software

Stephenson Harwood

Chris Petrie

IT Director

The Nottingham Building Society achieves centralized endpoint security and lower TCO with HEAT Software (HEAT EMSS)

The Nottingham Building Society

Ken Johnson

Senior IT Security Analyst

The Salvation Army achieves data integrity protection and centralized USB control with Heat Software

The Salvation Army

Martyn Croft

Head of Corporate Systems

The Warehouse Group achieves 98% incident resolution and improved ITIL service levels with Heat Software (HEAT ITSM)

The Warehouse Group

Jon Scrivin

IS Process Manager

Total Wine & More eliminates a 500-ticket backlog and cuts misassigned tickets 90% with HEAT Software

Total Wine & More

Candice Peacock

IT Service Desk Manager

University Health Care System achieves secure endpoints and prevents data loss with Heat Software's Lumension Device Control

University Health Care System

George Ward

Manager, Information Security and Computer Operations

University of Oxford achieves consolidated cloud service desk and streamlined IT support with HEAT Software

University of Oxford

John Ireland

Director of Customer Services

Visana Services AG achieves robust endpoint device control and data protection with Heat Software

Visana Services AG

Martin Burri

IT Security Manager

Washington State Employees Credit Union achieves enterprise-wide vulnerability remediation and audit-ready compliance with Heat Software's Lumension Vulnerability Management

Washington State Employees Credit Union

Tony Hildesheim

Vice President of IT

Watson Burton LLP secures client data and prevents USB data leaks with HEAT Software Device Control

Watson Burton

Gary Collinson

System and Security Analyst

Wireless G achieves measurable SLA compliance and significant time savings with Heat Software's HEAT Help Desk

Wireless G

Hank Gloy

Administrator: Systems and Process Control

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