Case Study: Denbighshire County Council achieves centralized endpoint security and simplified management with Heat Software's HEAT Endpoint Management & Security Suite

Denbighshire Council - Customer Case Study

Denbighshire County Council, which supports about 1,500 employees and manages roughly 2,300 endpoints across northern Wales, needed better control over sensitive resident and employee data and to meet strict Public Services Network (PSN) compliance and audit requirements. Their IT team faced complexity from multiple point solutions and needed clearer visibility, forensic reporting, and an easier way to authenticate and manage devices and users.

They upgraded from HEAT Device Control to the full HEAT Endpoint Management & Security Suite, gaining a single-console, single-agent, modular platform for device control, patching and remediation. The result was simplified administration and lower TCO, stronger visibility and reporting to meet PSN audits, smoother delegation across the IT team, improved device and patch control, and positive experiences with implementation and vendor support.

Denbighshire County Council

Jane Griffiths

Principal Technical Support Manager