Case Study: BAUER Group achieves scalable, integrated global IT service and client management with HEAT Software

BAUER Group - Customer Case Study

Bauer Group, a global construction and machinery company based in Schrobenhausen, Germany with about 9,700 employees and €1.4 billion in revenue, faced a scalability crisis: its legacy desktop and server management/ITSM software could not support numerous overseas sites, required rapid deployment, and needed to integrate with extensive in‑house scriptware while delivering a high degree of automation.

Bauer selected the HEAT IT Service Management Suite (Client Management, IT Service Management, Service Catalog) because it matched requirements out of the box, was highly configurable, and came with a flexible project team. DSM was deployed (upgraded to v7) in 15 days and ITSM followed in 2012, producing an integrated, scalable client-and-service management solution with workflow-based, automated processes, faster operations and a quick ROI.

BAUER Group

Marco Fröhlich

Head of IT Support and helpdesk