Case Study: Inventx AG achieves end-to-end ITSM integration and faster incident resolution with Heat Software

Inventx AG Flexible, Powerful, Complete — The Heat Service Management Suite From Frontrange is Now in Use at Inventx AG

Inventx AG is a Swiss IT outsourcing provider for banks with about 140 employees that needed a robust IT service management foundation to support high-quality operations and FINMA audit requirements. The company required comprehensive, easily configurable ITSM processes with high availability, a powerful interface, strong standardization and auditability to manage customer integrations and regulatory reviews.

Inventx implemented FrontRange’s HEAT Service Management and Service Catalog—selected for its flexibility, standardization and user-friendly interface—with support from partner BIM. The eight-month project delivered end-to-end process integration, automation, transparent change and incident management, lower maintenance costs and faster response times, resulting in higher customer satisfaction and a rapid return on investment.

Inventx AG

Lorenzo Zoccoletti

CFO