Case Study: Sinclair Community College achieves automated business processes and improved service with HEAT Software

Sinclair Community College Turns up HEAT in the Cloud to Automate Business Processes and Improve Service

Sinclair Community College in Dayton, OH, serving more than 20,000 students, faced increasing demand for mobile and campus IT services while relying on aging helpdesk software and tight resources. The college needed a modern, flexible service management solution to speed incident resolution, streamline administration, and minimize downtime for IT and facilities issues so students’ learning wouldn’t be disrupted.

Sinclair deployed HEAT Service Management in the cloud (with hybrid deployment options) to automate workflows, enable self-service, and consolidate incident, knowledge, reporting and other modules across IT, facilities and HR. The cloud solution eliminated costly upgrades and server management, saved staff time, improved service levels and cross‑department workflows, and is reducing call volumes while enabling further rollout of asset, change, voice and service‑catalog capabilities.

Sinclair Community College

Jeanna Reedy

Manager of Information Technology, User Support