Case Study: Kifinti Solutions Inc. achieves improved IT service delivery and faster ITSM implementation with HEAT Software

Kifinti Initiates IT Improvements With Customers Using HEAT Software

Kifinti Solutions Inc., an Ontario-based support center solutions provider founded in 2003, partners with HEAT Software to deliver IT service management (ITSM) solutions. Many of its customers lacked ITIL expertise and internal resources, making ITSM implementations complicated, time-consuming and difficult to execute.

Kifinti streamlined HEAT ITSM, HEAT Cloud and HEAT Help Desk deployments with end-to-end services—process design, tool selection, integration, customization, testing, training and local support—enabling faster implementations and measurable ROI. Their work for the City of Brampton integrated Incident, Change and Asset Management, produced actionable operational metrics, closed service gaps and earned CDN Channel Elite awards (Gold: Best Mid‑Market Solution; Bronze: Best Service Organization).

Kifinti Solutions Inc.

Jon Camilleri

President & CEO