Genpact

Genpact is a global professional services firm that makes business transformation real. They drive digital-led innovation and digitally-enabled intelligent operations for their clients, guided by their experience running thousands of processes for hundreds of Global Fortune 500 companies. They think with design, dream in digital, and solve problems with data and analytics. They obsess over operations and focus on the details – all 78,000+ of them. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. They know that rethinking each step from start to finish will create better business outcomes. Whatever it is, they’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here.

Case Studies

Showing 38 Genpact Customer Success Stories

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One small step for an aerospace firm is a giant leap forward for intelligent automation

Highly refined monitoring fuels growth for a flight engine maker

Revitalizing the customer experience for Arkopharma

Arkopharma logo

Applying digital to deliver a best-in-class collections process

How OnSource helped one auto insurer cut ties with independent appraisers

Cora ARFlow helped Crawford & Company reduce days’ sales outstanding by 10%

Crawford & Company logo

Finding winning insights hidden in plain sight

Envision Virgin Racing logo

Precision inventory with Genpact’s Cora OrderAssist

A complaint-reduction juggernaut for a financial services major

AI transforms a tedious task for a global (re)insurance company

Digital pricing: The perfect solution for a major aircraft manufacturer

How a turnkey SaaS solution enabled compliance

How we created options that allow this commercial lender to win more business

Global Chemical Company - Customer Case Study

How one financial services giant looked to digital to transform debt recovery

A global food and beverage powerhouse creates a global digital workforce

Global Insurance Company - Customer Case Study

For processing FNOLs, one firm learned why bots are better

Bringing robotic process automation to enterprise performance management

Sustaining a pharma company’s good name with third-party risk management

A major firm transforms post-approval maintenance for scale, insights, and growth

A solution that delighted the enterprise, its dealers, and their customers

Dedication to exceptional customer experience drives innovation

Aligning loss-adjusting and contents inventory resources for a rapid claims response

How a global bank innovated customer experience to triple growth

With real-time reporting and off-the-charts operational efficiency

How one global payments company automated its compliance function to respond to regulatory requirements and stay competitive

How a mobile-optimized website increased customer satisfaction and revenue

How bots are relieving a global bank’s reporting woes

A large US regional bank meets Bank Secrecy Act requirements with robotic process automation

How co-innovation, digital technologies, and streamlined processes enable growth

Mondelez International logo

Using Digital Twin analysis to identify bottlenecks and better ways of working

Fixing performance management for a snack food giant

Developing practicable programs to help this bank stay in front

How a beauty brand transformed operations after an acquisition

The inspection-as-a-service tools that revamped one insurer’s claims estimates

How Waters Corporation built its brand with experience-led transformation

Waters Corporation logo

How a life sciences giant is protecting patients by transforming pharmacovigilance

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