Case Study: U.S.-based Cosmetics and Beauty Product Manufacturer achieves streamlined global operations with Genpact

How a beauty brand transformed operations after an acquisition

Genpact worked with a U.S.-based cosmetics and beauty product manufacturer operating in more than 150 countries and generating $9 billion in revenue. The company needed to complete a smooth post-acquisition integration, restore profit margins, and create a harmonized global platform by simplifying, standardizing, and automating processes across its legacy and newly acquired beauty and luxury product lines.

Genpact redesigned global processes, helped establish shared service centers in Warsaw and Kuala Lumpur, introduced a new invoice management tool, and managed a complex TSA-driven transition with minimal on-site training. The result was a seamless go-live with 100% invoice volume handled from day one, harmonized processes, increased productivity, and expected operating expense savings along with a 35% productivity improvement on top of labor arbitrage.