Case Study: Crawford & Company reduces DSO by 10% with Genpact Cora ARFlow

Cora ARFlow helped Crawford & Company reduce days’ sales outstanding by 10%

Crawford & Company, the world’s largest publicly listed independent provider of insurance claims management solutions, needed to improve cash flow by reducing days sales outstanding (DSO). Its accounts receivable teams were working across disparate legacy systems and fragmented processes, which made it hard to access financial data, hurt productivity, and frustrated collectors. Genpact addressed this challenge with its Cora ARFlow platform.

Genpact implemented Cora ARFlow, a digital, modular, mobile-enabled AR platform that standardized workflows, created a single source of data, and improved reporting and collections management. As a result, Crawford & Company reduced DSO by 10% across US operations in the first year, increased collector productivity, improved employee satisfaction, and enhanced reporting and dispute resolution.

Crawford & Company