Case Study: Large Regional US Bank achieves a top-rated mobile banking experience and streamlined operations with Genpact

Dedication to exceptional customer experience drives innovation

Large Regional US Bank wanted to deliver a modern, secure banking experience for customers while also rethinking manual back-office processes. Working with Genpact, the bank set out to build an innovative mobile banking app and begin digitizing core operations like customer due diligence.

Genpact designed the digital strategy, selected the technology, integrated the app with back-end systems, and helped implement automation for KYC using robotic process automation (RPA). The result was a top-rated app with features like mobile check deposit, payments, transfers, card controls, and account opening, while banking analysts were freed from repetitive work to focus on higher-value tasks. The app now sees more logins than desktop banking, and mobile check deposits have surpassed branch deposits, reducing manual processing and costs.