Case Study: Global Insurance Company boosts sales productivity with Genpact’s mobile insurance platform

Global Insurance Company - Customer Case Study

Global Insurance Company, a global insurer serving more than 85 million customers in 130 countries, was struggling with fragmented, paper-heavy sales and underwriting processes. Its contact center was overworked, and agents needed a faster way to generate quotes and present personalized insurance products to prospects. Genpact was brought in to help modernize the customer onboarding and sales experience with a mobile solution.

Genpact implemented Rapid Rater, a secure, scalable mobile app that connected agents, marketing organizations, and customers while digitizing underwriting with digital signatures, OCR, and data validation. The platform gave agents real-time access to client records, quoting tools, case files, calendars, and forms, enabling instant personalized quotes and better collaboration. As a result, Global Insurance Company achieved higher gross written premiums, improved productivity, better claims and settlements tracking, stronger connectivity across field teams and customers, and less reliance on back-office operations.