Case Study: Major US Financial Services Company achieves 75% due-diligence cost savings with Genpact RPA

A large US regional bank meets Bank Secrecy Act requirements with robotic process automation

A major US Financial Services Company needed a better way to meet Bank Secrecy Act and anti-money-laundering (AML) requirements while reducing manual workload, backlogs, and errors. The bank’s analysts were spending too much time on repetitive due diligence for prospects, periodic customer reviews, and suspicious activity monitoring, limiting their ability to focus on higher-value investigations. Genpact helped the organization address these challenges with robotic process automation (RPA).

Genpact implemented RPA to automate information gathering and integrate with external tools and databases used for due diligence and screening. The solution improved compliance, increased investigator capacity for strategic work, and is expected to deliver a 75% cost savings on current due-diligence work over five years. The success of the program also encouraged other departments to explore automation with Genpact.