Case Study: Global Pharmaceutical Company eases regulatory pressures with Genpact

A major firm transforms post-approval maintenance for scale, insights, and growth

Genpact worked with a global pharmaceutical company operating in more than 100 markets that was under growing regulatory pressure. The customer needed a more efficient way to handle post-approval maintenance, improve innovation capabilities, and gain the agility to scale operations while maintaining quality and compliance.

Genpact implemented a two-pronged approach that combined process transformation with digital innovation, including centers of excellence, Lean Six Sigma re-engineering, workflow standardization, analytics dashboards, and automation aligned with its Cora RegAssure solution. As a result, the company achieved more than 20% efficiency savings over five years, implemented over 40 ideas in the first 12 months, improved compliance and cycle times, and delivered a 5% productivity improvement in renewals within nine months.