Case Study: Industrial Equipment Manufacturer boosts spare-parts availability with Genpact

A solution that delighted the enterprise, its dealers, and their customers

Industrial Equipment Manufacturer, a global leader in industrial equipment design, manufacturing, and distribution, turned to Genpact to address poor spare-parts availability at dealerships, limited visibility into point-of-sale inventory, and fragmented coordination across dealers, distributors, and retailers. The company needed a better way to improve service-parts planning and replenishment while reducing stockouts, lost sales, and dealer working-capital pressure.

Genpact designed and implemented a global, cloud-based planning and collaboration solution, linking more than 1,100 dealers across six continents with real-time data integration, forecasting, inventory optimization, and automated workflows. The results included a drop in the customer-facing fill-rate gap to under 10%, an increase in customer-facing fill rate from 60–70% to over 85%, a 15% parts sales increase worth about $50 million, a 9% reduction in non-moving inventory, and faster repairs and warranty processing.