Case Study: Global (Re)insurance Company achieves faster underwriting submissions clearance with Genpact's Cora Front Desk Assistant

AI transforms a tedious task for a global (re)insurance company

Global (Re)insurance Company, one of the world’s leading providers of reinsurance, insurance, and other insurance-based risk transfer services, needed to improve submission clearance by responding faster, reducing manual intervention, and increasing accuracy. Genpact worked with the company to reimagine this front-desk process and address the challenges of handling high volumes of unstructured email submissions with attachments in multiple formats.

Genpact implemented Cora Front Desk Assistant, an AI-powered submissions solution that reads emails and attachments, extracts relevant data, applies business rules, and automates the submission clearance workflow. The results included a trebling of straight-through acceptance rates, customer acknowledgement time cut from two to five days to four hours, up to 50% faster time-to-revenue, accuracy improvement from 53% to 85%, a 40–50% reduction in average handling time, and a 30% reduction in total submission-handling costs.