Coveo B2B Case Studies & Customer Successes

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Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Stay up to date on the latest Coveo news and content: - Coveo blog - https://www.coveo.com/blog/?utm_source=press-release&utm_medium=organic&utm_campaign=IR - Coveo on LinkedIn - https://www.linkedin.com/company/coveo - Coveo on YouTube - https://www.youtube.com/@CoveoAI

Case Studies

Showing 44 Coveo Customer Success Stories

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Acuity Brands achieves a search-first growth engine and 42% higher click-throughs with Coveo

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American Society of Anesthesiologists achieves 3× more searches and improved member engagement with Coveo for Sitecore

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athenahealth achieves self-service success with Coveo

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Blackwoods boosts digital adoption and customer satisfaction with Coveo

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Blue Yonder achieves a more relevant, unified customer experience with Coveo

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Boomi achieves 300% case deflection and a centralized AI-powered community hub with Coveo

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BRP achieves improved dealer self-service and content visibility with Coveo for Salesforce

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Caleres achieves 21% revenue increase with Coveo AI Search & Discovery Platform

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Dell Technologies achieves a 37-point intranet ESAT increase in 12 months with Coveo

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Deltek achieves 20% faster case resolution and higher self-service adoption with Coveo for Customer Service

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Dow Chemical Company achieves better search relevance and discoverability with Coveo

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F5 Networks achieves 11% higher self-service success with Coveo Generative Answering

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Fasken achieves a personalized, AI-driven web experience and higher conversions with Coveo

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FleetPride achieves rapid part discovery and real-time inventory visibility with Coveo

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Forcepoint achieves 14% increase in self-service success and 25% faster time-to-resolution with Coveo

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Freedom Furniture achieves a 5.5% AOV uplift and 15% more sessions with Coveo AI Search & Product Discovery

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Humana achieves rapid healthcare-first digital transformation and 95% search click-through with Coveo Relevance Platform

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Informatica achieves improved case deflection and support productivity with Coveo

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Informatica achieves $3.5M annual support cost savings and improved self-service with Coveo

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Informatica achieves 120% boost in case deflection with Coveo

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Institute of Food Technologists boosts website engagement and search performance with Coveo for Sitecore

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KeyBank achieves faster internal knowledge discovery and 1,500–2,000 daily searches with Coveo for Advanced Enterprise Search

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L’Oreal achieves higher employee productivity and real-time mobile access to knowledge with Coveo

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LCBO achieves 2x search conversion and improved product findability with Coveo AI

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Life Extension boosts on-site search accuracy and ecommerce conversions with Coveo

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Majedie Asset Management achieves improved return on knowledge with Coveo

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Manulife achieves faster employee knowledge discovery (70% AI-guided searches) with Coveo

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Mathematica achieves higher engagement and 30% fewer no‑result searches with Coveo

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Medallia achieves 34% higher agent proficiency and a 5-point NPS improvement with Coveo for Salesforce

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Motorola Solutions achieves 23% higher search success and unified personalized digital experiences with Coveo

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Nespresso achieves better ecommerce search and higher conversions with Coveo

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NetApp achieves a richer, more intuitive search experience with Coveo

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OSIsoft achieves better self-service search and faster resolution with Coveo

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ADI achieves 91% fewer null search results and 28% more revenue with Coveo AI Search

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Project Management Institute achieves AI-driven search relevance and reduced content gaps with Coveo

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SAP Concur reduces case volumes by 31% with Coveo

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Tableau achieves $18M in annual support cost savings with Coveo

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Technology & Services Industry Association improves search results, user experience, and member satisfaction with Coveo for Advanced Website Search

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Trouba* achieves faster, more consistent customer service (11.25% AHT reduction, 86% less CSR search time) with Coveo Intelligent Search

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Tyler Technologies boosts First Call Resolution by 23% with Coveo Relevance Cloud

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Urban Land Institute achieves 400% visit growth and boosted member engagement with Coveo AI‑Powered Search

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UW Health achieves 100% staff adoption and instant access to critical information with Coveo

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Xero achieves faster, more personalized self-service support with Coveo

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Zoom achieves a 2.3x increase in case deflection with Coveo

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