Coveo B2B Case Studies & Customer Successes

Coveo is on a mission to transform business by improving people’s skills, knowledge, and proficiency with intelligent search. Coveo Search Apps unleashes the power of fragmented, disparate information from across the enterprise IT ecosystem, to surface what matters at every point-of-work. Recognized as the Most Visionary Leader in Enterprise Search by Gartner, Coveo enterprise search allows companies to create high performance contact centers, cultivate company-wide collaboration, and succeed at self-service. With the search industry’s highest security standards, broadest connectivity and greatest relevance control and configurability, Coveo removes complexity to make search work, quickly and effectively, with the only end-to-end intelligent search platform in the cloud.

3i Group plc achieves 90% faster access to deal-related intelligence with Coveo

3i Group plc

Jon Page

Global IT Applications Manager

Acuity Brands achieves a search-first growth engine and 42% higher click-throughs with Coveo

Acuity Brands

Andrew Crowder

VP of Enterprise Architecture

American Society of Anesthesiologists achieves 3× more searches and improved member engagement with Coveo for Sitecore

American Society of Anesthesiologists

Paul Pustelnik

ASA Web and Digital Services Manager

Ann Summers (British lingerie & adult retailer) achieves higher conversions and personalized experiences with Coveo-Qubit

Ann Summers

Jo Hyder

Head of Brand and Digital

Athenahealth Achieves Self-Service Success Using KCS and Analytics

athenahealth

Adam Mullen

KCS Programs & Support Process

athenahealth achieves 75% higher resolution discovery and 50% reduction in Tier 3 inflow with Coveo

athenahealth

Khushnuma Drisko

Senior Associate, Support Process Design

Away Resorts achieves 1:1 personalization at scale and higher bookings with Coveo-Qubit

Away Resorts

Jamie Griffin

Digital Marketing Manager

BiGDUG boosts revenue per visitor and personalizes the customer journey with Coveo-Qubit

BiGDUG

Steve Wighton

Ecommerce Manager

Driving B2B Digital Acceleration with AI Search

Blackwoods

Noshir Jariwala

Digital Product Manager

How the supply chain platform provider aligned its experience with a new brand strategy

Blue Yonder

Jeffrey Edgett

Director of Digital Media

Boomi achieves 300% case deflection and a centralized AI-powered community hub with Coveo

Boomi

Andrew Mishalove

Global Head of Community & User Groups

Boston Children's Hospital achieves unified, instant access to critical clinical information with Coveo

Boston Children’s Hospital

Shelley Norton

Document Repository Administrator, Boston Children’s Hospital

Brookings Institution achieves organized, easily discoverable research and increased user engagement with Coveo

Brookings

Fred Dews

Website Managing Editor, Brookings Institution

BRP achieves improved dealer self-service and content visibility with Coveo for Salesforce

BRP

Jasmin Boudreau

Business Leader and Global After-Sales Systems and Community Manager

CA Technologies achieves increased customer centricity and faster case resolution with Coveo Advanced Enterprise Search

CA Technologies

Leo Annab

Business Technology Officer

CAIJ (Centre d’accès à l’information juridique) achieves personalized unified website search, doubling queries and 67% longer visits with Coveo

CAIJ

Sonia Loubier

CAIJ IT Director

Caleres achieves 21% revenue increase with Coveo AI Search & Discovery Platform

Caleres

Dan Cornwell

Director of Ecommerce and Digital Experience

CeX achieves 1:1 personalization at scale and a 5.4% uplift in RPV with Coveo-Qubit (Coveo)

CeX

Jon Cronin

Brand & Communications Manager

ChemCo, a global chemical company, achieves a 45–50% increase in digital sales revenue with Coveo's AI-powered search

ChemCo

CMSWire achieves 125% mobile conversion lift and higher content relevance with Coveo for Sitecore

CMSWire

Brice Dunwoodie

Founder and CEO

Crocus achieves conversion and revenue uplift with Coveo

Crocus

Mayank Shukla

Head of Ecommerce

Dell Technologies achieves a 37-point intranet ESAT increase in 12 months with Coveo

Dell Technologies

Will Hudson

Vice President, IT Marketing

Deltek achieves 20% faster case resolution and higher self-service adoption with Coveo for Customer Service

Deltek

Brian Daniell

SVP of Customer Care

EXFO achieves faster case resolution and higher customer satisfaction with Coveo for Salesforce

EXFO

Brigitte Pare

Manager, CRM Administration, EXFO

How GenAI Question Answering Delivers +11% Self-Service Success

Laurel Poertner

Senior Director, Digital Services

Fasken achieves a personalized, AI-driven web experience and higher conversions with Coveo

Fasken

Desiree Turko

Digital Marketing & Marketing Technology Manager

Fishtank Consulting achieves enhanced web content personalization with Coveo for Sitecore

Fishtank Consulting

Dan Cruickshank

President

FleetPride achieves rapid part discovery and real-time inventory visibility with Coveo

FleetPride

Mike Harris

President of Parts and Service

Forcepoint achieves 14% increase in self-service success and 25% faster time-to-resolution with Coveo

Forcepoint

Cora LaRose

Senior Manager Digital Customer Engagement

Fortune 50 Healthcare Company achieves knowledge management transformation and cuts up to 160 R&D hours with Coveo Advanced Enterprise Search

Fortune 50 Healthcare Company

Freedom Furniture achieves a 5.5% AOV uplift and 15% more sessions with Coveo AI Search & Product Discovery

Freedom Furniture

Paula Mitchell

Digital General Manager

Gala Bingo achieves seamless personalized player experiences and revenue uplift with Coveo

Gala Bingo

Anna Venturas

Head of Customer Experience + Analytics

Global Energy Management Company cuts case resolution time 25% and boosts agent productivity with Coveo for Salesforce

Global Energy Management Company

Arnaud

Application Expert

Global Software Company achieves unified information access and faster troubleshooting with Coveo for Service & Support

Global Software Company

Halfords achieves personalization-driven uplifts in revenue per visit and conversions with Coveo

Halfords

Ellie Durn

Digital Personalisation Manager

Harris Corporation achieves increased productivity and faster innovation with Coveo

Harris Corporation

Colleen Yoh

Group Leader, Engineering Information Technology Dept

Healthspan achieves faster product discovery and higher ecommerce revenue with Coveo

Healthspan

Elis Bebb

Product Owner

Hobbs achieves seamless personalized online customer journeys and RPV uplift with Coveo-Qubit

Hobbs

Libby Cross

Head of Ecommerce

Hobbycraft achieves higher revenue and conversion rates with Coveo Qubit personalization

Hobbycraft

Tim MacIvor

Digital Director

Humana achieves rapid healthcare-first digital transformation and 95% search click-through with Coveo Relevance Platform

Humana

Bruce Buttles

Digital Channels Director

Informatica - Customer Case Study

Informatica

Pattabhi Raman

Associate Director, Global Support Infrastructure

Informatica achieves $3.5M annual support cost savings and improved self-service with Coveo

Informatica

Neha Mehta

Digital Experience Leader

Informatica achieves 120% boost in case deflection with Coveo

Informatica

Pattabhi Raman

Associate Director, Global Support Infrastructure

Institut National D’Optique (INO) accelerates innovation and boosts researcher productivity with Coveo

Institut National D’Optique (INO)

Pierre Bergeron

Process & Compliance Manager Institut National D’Optique (INO)

Institute of Food Technologists boosts website engagement and search performance with Coveo for Sitecore

Institute of Food Technologists

Marc Bernstein

VP, Information Technology, IFT

KeyBank achieves faster internal knowledge discovery and 1,500–2,000 daily searches with Coveo for Advanced Enterprise Search

KeyBank

Jim Wozniak

Infrastructure Engineer, Key

Kurt Geiger achieves 11x ROI from social proof with Coveo

Kurt Geiger

Gareth Rees-John

Chief Digital Officer

L’Oreal achieves higher employee productivity and real-time mobile access to knowledge with Coveo

L’Oreal

Philippe Cattin

IT Manager, L’Oreal Switzerland

LCBO achieves 2x search conversion and improved product findability with Coveo AI

LCBO

Vanda Provado

Chief Marketing & Digital Officer

Life Extension boosts on-site search accuracy and ecommerce conversions with Coveo

Life Extension

Robert Strait

Digital Marketing Manager

MAC Cosmetics achieves up to 38% increase in click-throughs with Coveo Qubit

MAC Cosmetics

Sara-Lou Roberts

Online Manager

Majedie Asset Management achieves improved return on knowledge with Coveo

Majedie Asset Management

Simon Hazlitt

Information Director and Co-Founder, Majedie Asset Management

MandM Direct achieves 2.4% revenue uplift and 114% increase in product recommendation CTRs with Coveo

MandM Direct

Paul Allen

Head of E-commerce

Manor AG achieves up to 9.34% uplift in revenue per visitor and 5.4x more product views with Coveo

Manor AG

Samuel Duthoit

Web Design & UI Lead

Manulife achieves faster employee knowledge discovery (70% AI-guided searches) with Coveo

Manulife

Anna Dorbyk

Global Director, Channels

Mathematica achieves higher engagement and 30% fewer no‑result searches with Coveo

Mathematica Policy Research

Scott Freeman

Web Services Manager

Medallia achieves 34% higher agent proficiency and a 5-point NPS improvement with Coveo for Salesforce

Medallia

Kennen Warmack

Director of Support

Micro Scooters achieves increased lifetime value and loyalty with Coveo-Qubit personalization

Micro Scooters

Mhairi Wood

Head of Ecommerce

Motorola Solutions achieves 23% higher search success and unified personalized digital experiences with Coveo

Motorola Solutions

Jon Rossman

Digital Experience Manager

Myprotein achieves 14x ROI and boosts conversions with Coveo AI

Myprotein

Lucinda Lamb

Customer Success Director

nCino achieves intelligent self-service and improved search relevancy with Coveo

nCino

V.J. Watkins

Community Business Analyst

How Coveo & SAP blend perfectly to make Nespresso’s ecommerce experience as smooth as its coffee

Nespresso

Ian Bennett

Digital Commerce Optimization Lead

Enterprise Search Solution Creates Loyal Customers

NetApp

Rayaprolu Suryanarayana

Senior Product Manager, Digital Support Operations

Ocean Holidays achieves personalization at scale and higher conversion rates with Coveo‑Qubit

Ocean Holidays

Daniel Ox

Co-CEO

Improving Self-Service Search in Salesforce with Coveo

OSIsoft

Alex VanFosson

Knowledge Engineer

Palo Alto Networks achieves $200M in savings and increased self-service case deflection with Coveo

Palo Alto Networks

Jeff Humby

Digital Experience Program Manager

Pöttinger achieves faster knowledge access and boosts staff productivity with Coveo Advanced Enterprise Search

Pöttinger

Dietmar Wallner

Systems Administrator & Project Manager

Project Management Institute achieves AI-driven search relevance and reduced content gaps with Coveo

Project Management Institute

Megan DuBose

Manager Content Operations & Performance

Rembrandt Fusies & Overnames achieves actionable, consolidated transaction insight with Coveo for Salesforce

Rembrandt Fusies & Overnames

Gerard Snippe

IT Manager, Rembrandt & MBO

River Island achieves revenue and conversion uplifts with Coveo

River Island

Louise Griffiths

Digital Optimization Manager

How SAP Concur Reduced Case Volumes by 31% with GenAI

SAP Concur

Michelle Lewis-Miller

VP, Head of Strategy & Transformation

Sonus Networks achieves scalable customer support and improved self-service with Coveo

Sonus Networks

Bill Parks

CIO, Sonus

Studio achieves 32x ROI and higher conversion with Coveo-Qubit

Studio

Danny Short

CRO Executive

SunGard Public Sector boosts customer service and staff productivity with Coveo Search

SunGard Public Sector

Michael Paul

I.S. Manager, SunGard

How Tableau Reduced Support Costs With Case Deflection

Tableau

Dave Jobling

Senior Program Manager, UX

Technology & Services Industry Association improves search results, user experience, and member satisfaction with Coveo for Advanced Website Search

Technology & Services Industry Association

Stephen Smith

Chief Financial Officer, TSIA

Think Mutual Bank achieves 100% intranet adoption and streamlined customer service with Coveo for Sitecore

Think Mutual Bank

Joan Stiller

Corporate Services Analyst, Think Mutual Bank

Tokyo Electron Limited achieves up to 33% faster resolution of field service incidents with Coveo

Tokyo Electron Limited

Laura McCanlies

Manager of Business Solutions and Information Systems

Trouba* achieves faster, more consistent customer service (11.25% AHT reduction, 86% less CSR search time) with Coveo Intelligent Search

Trouba*

Tyler Technologies boosts First Call Resolution by 23% with Coveo Relevance Cloud

Tyler Technologies

Patty Leino

Senior Support Service Manager

Urban Land Institute achieves 400% visit growth and boosted member engagement with Coveo AI‑Powered Search

Urban Land Institute

Adam Smolyar

Chief Marketing and Technology Officer

UW Health achieves 100% staff adoption and instant access to critical information with Coveo

UW Health

Noah Locke

Manager of Web Technology

VMware triples self-service deflection with Coveo Intelligent Search

VMware

David Wylie

Manager, Partner Central Operations

How to Increase Self‑Service Resolution by 20% in 6 Weeks

Xero

Nigel Piper

Executive General Manager

How Zoom Achieved a 2.3x Increase in Case Deflection

Zoom

Jeff Harling

Head of Digital Support

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Coveo B2B Case Studies & Customer Successes

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