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3i Group plc
Jon Page
Global IT Applications Manager
Coveo
Coveo is on a mission to transform business by improving people’s skills, knowledge, and proficiency with intelligent search. Coveo Search Apps unleashes the power of fragmented, disparate information from across the enterprise IT ecosystem, to surface what matters at every point-of-work. Recognized as the Most Visionary Leader in Enterprise Search by Gartner, Coveo enterprise search allows companies to create high performance contact centers, cultivate company-wide collaboration, and succeed at self-service. With the search industry’s highest security standards, broadest connectivity and greatest relevance control and configurability, Coveo removes complexity to make search work, quickly and effectively, with the only end-to-end intelligent search platform in the cloud.
Case Studies
Showing 85 Coveo Customer Success Stories
How a search-first approach transformed a complex catalog website into a growth engine in just five months
Acuity Brands
Andrew Crowder
VP of Enterprise Architecture
The American Society of Anesthesiologists Optimizes Search on its Website with Coveo for Sitecore
American Society of Anesthesiologists
Paul Pustelnik
ASA Web and Digital Services Manager
Ann Summers brings the customer experience to the next level with Qubit
Ann Summers
Jo Hyder
Head of Brand and Digital
Athenahealth Achieves Self-Service Success Using KCS and Analytics
athenahealth
Adam Mullen
KCS Programs & Support Process
How athenahealth Empowers Agents Through AI Customer Support
athenahealth
Khushnuma Drisko
Senior Associate, Support Process Design
Away Resorts providing personalized 1:1 experiences at scale using Qubit
Away Resorts
Jamie Griffin
Digital Marketing Manager
BiGDUG uses Coveo-Qubit technology to power personalization across the customer journey
BiGDUG
Steve Wighton
Ecommerce Manager
Driving B2B Digital Acceleration with AI Search
Blackwoods
Noshir Jariwala
Digital Product Manager
How the supply chain platform provider aligned its experience with a new brand strategy
Blue Yonder
Jeffrey Edgett
Director of Digital Media
Boomi - Customer Case Study
Boomi
Andrew Mishalove
Global Head of Community & User Groups
Boston Children’s Hospital Implements Coveo to Deliver Optimal Patient Care
Boston Children’s Hospital
Shelley Norton
Document Repository Administrator, Boston Children’s Hospital
Adding Organization, Customization and Insight to One of America’s Largest Public Policy Research Repositories
Brookings
Fred Dews
Website Managing Editor, Brookings Institution
BRP Enhances Knowledge Offering to Dealer Network With Coveo for Salesforce
BRP
Jasmin Boudreau
Business Leader and Global After-Sales Systems and Community Manager
CA Technologies Increases Customer Centricity with Coveo Advanced Enterprise Search
CA Technologies
Leo Annab
Business Technology Officer
CAIJ raises the bar with Coveo’s personalized website search
CAIJ
Sonia Loubier
CAIJ IT Director
Passion for CX Boosts Caleres Revenues With a 21% Increase From AI Search & Discovery Platform
Caleres
Dan Cornwell
Director of Ecommerce and Digital Experience
CeX use personalization to build visitor journeys that create customer lifetime value
CeX
Jon Cronin
Brand & Communications Manager
How a Global 1000 Chemical Company Achieved 50% Digital Sales Revenue with AI-powered Search
ChemCo
Simpler Media Drives Up Relevance and Conversions on CMSWire.com Using Coveo for Sitecore
CMSWire
Brice Dunwoodie
Founder and CEO
Crocus leverages personalization technology in order to offer its customers a frictionless and relevant user journey
Crocus
Mayank Shukla
Head of Ecommerce
How Dell’s Intranet ESAT Score Climbed 37 Points in 12 Months
Dell Technologies
Will Hudson
Vice President, IT Marketing
Deltek - Customer Case Study
Deltek
Brian Daniell
SVP of Customer Care
EXFO Connects Context-Aware Knowledge with Coveo for Salesforce
EXFO
Brigitte Pare
Manager, CRM Administration, EXFO
How GenAI Question Answering Delivers +11% Self-Service Success
F5
Laurel Poertner
Senior Director, Digital Services
Fasken Rebuilds Online Presence with AI-Powered Search and Recommendations
Fasken
Desiree Turko
Digital Marketing & Marketing Technology Manager
How Fishtank Consulting Enhances Web Content Personalization with Coveo for Sitecore
Fishtank Consulting
Dan Cruickshank
President
How North America’s largest heavy-duty truck parts distributor transformed its B2B website experience using AI-powered unified search
FleetPride
Mike Harris
President of Parts and Service
How Forcepoint Streamlined Content Access for True Customer Experience
Forcepoint
Cora LaRose
Senior Manager Digital Customer Engagement
Fortune 50 Healthcare Company - Customer Case Study
Fortune 50 Healthcare Company
How they increased average order value and engagement with intuitive, hyper-personalized shopping experiences powered by Coveo
Freedom Furniture
Paula Mitchell
Digital General Manager
Gala Bingo build seamless customer experiences with Qubit Pro
Gala Bingo
Anna Venturas
Head of Customer Experience + Analytics
Global Leader in Energy Management Uses Coveo for Salesforce to Cut Case Resolution Time and Increase Agent Productivity
Global Energy Management Company
Arnaud
Application Expert
Empowering Customer Service, Sales and All Employees with Unified Information Access
Global Software Company
Halfords accelerates customer centricity with powerful personalization
Halfords
Ellie Durn
Digital Personalisation Manager
Harris Corporation Increases Productivity with Coveo
Harris Corporation
Colleen Yoh
Group Leader, Engineering Information Technology Dept
Healthspan Reaches New Heights Tapping into Online Growth
Healthspan
Elis Bebb
Product Owner
Hobbs creates seamless online customer journeys with Qubit’s personalization technology
Hobbs
Libby Cross
Head of Ecommerce
How Hobbycraft leverages an online catalog of 25,000+ products with Coveo Qubit’s personalization tools
Hobbycraft
Tim MacIvor
Digital Director
Humana AI-Driven Relevance for Customer-Centric Healthcare
Humana
Bruce Buttles
Digital Channels Director
Informatica - Customer Case Study
Informatica
Pattabhi Raman
Associate Director, Global Support Infrastructure
How Informatica’s move to an enterprise search platform elevated the customer journey and deflected $3.5M in support costs
Informatica
Neha Mehta
Digital Experience Leader
How Informatica Boosted Case Deflection by 120% with Proactive Self-Service
Informatica
Pattabhi Raman
Associate Director, Global Support Infrastructure
INO Transforms Knowledge to Speed Innovation and Better Serve Customers with Coveo
Institut National D’Optique (INO)
Pierre Bergeron
Process & Compliance Manager Institut National D’Optique (INO)
IFT Boosts Website Performance with Coveo for Sitecore
Institute of Food Technologists
Marc Bernstein
VP, Information Technology, IFT
KeyBank Unlocks Relevant Internal Knowledge, Improves Results and Usage with Coveo for Advanced Enterprise Search
KeyBank
Jim Wozniak
Infrastructure Engineer, Key
Social proof strategies singlehandedly drive 11x ROI for Kurt Geiger
Kurt Geiger
Gareth Rees-John
Chief Digital Officer
L’Oreal lifts employee productivity with Coveo
L’Oreal
Philippe Cattin
IT Manager, L’Oreal Switzerland
How LCBO is Driving 2X Conversion Rates with AI Search
LCBO
Vanda Provado
Chief Marketing & Digital Officer
Life Extension Steps Up Their eCommerce Game with AI
Life Extension
Robert Strait
Digital Marketing Manager
MAC Cosmetics Revolutionizes Virtual Retail with Coveo-Qubit
MAC Cosmetics
Sara-Lou Roberts
Online Manager
Majedie Asset Management Improves its Return on Knowledge with Coveo
Majedie Asset Management
Simon Hazlitt
Information Director and Co-Founder, Majedie Asset Management
Driving 2.4% increase in revenue and 114% increase in product recommendation CTRs
MandM Direct
Paul Allen
Head of E-commerce
Manor AG deploy Coveo Qubit's proven personalization tactics to build con idence and purchase impetus
Manor AG
Samuel Duthoit
Web Design & UI Lead
Manulife Helps Employees Find Knowledge Faster with AI
Manulife
Anna Dorbyk
Global Director, Channels
Mathematica Policy Research - Customer Case Study
Mathematica Policy Research
Scott Freeman
Web Services Manager
Empowering Agents to Create Great Customer Experiences at Medallia
Medallia
Kennen Warmack
Director of Support
Micro Scooters deploy personalized experiences to drive lifetime value and loyalty
Micro Scooters
Mhairi Wood
Head of Ecommerce
How relevance took center stage in their digital transformation initiatives
Motorola Solutions
Jon Rossman
Digital Experience Manager
How Myprotein Is Driving 14x ROI With Coveo AI
Myprotein
Lucinda Lamb
Customer Success Director
How nCino Activated Self-Service in Their Customer Community
nCino
V.J. Watkins
Community Business Analyst
How Coveo & SAP blend perfectly to make Nespresso’s ecommerce experience as smooth as its coffee
Nespresso
Ian Bennett
Digital Commerce Optimization Lead
Enterprise Search Solution Creates Loyal Customers
NetApp
Rayaprolu Suryanarayana
Senior Product Manager, Digital Support Operations
Ocean Holidays turn browsers into buyers with data-driven decision makingX
Ocean Holidays
Daniel Ox
Co-CEO
Improving Self-Service Search in Salesforce with Coveo
OSIsoft
Alex VanFosson
Knowledge Engineer
Designing a Multiproduct Customer Experience at Palo Alto Networks
Palo Alto Networks
Jeff Humby
Digital Experience Program Manager
Pöttinger Deploys Search-Driven Knowledge To Accelerate Staff Productivity And Engage Website Visitors
Pöttinger
Dietmar Wallner
Systems Administrator & Project Manager
How the leading professional organization for project management unlocked data siloes through insight for millions of users across 200+ countries
Project Management Institute
Megan DuBose
Manager Content Operations & Performance
Rembrandt & MBO Generate Actionable Insight with Coveo for Salesforce
Rembrandt Fusies & Overnames
Gerard Snippe
IT Manager, Rembrandt & MBO
How River Island uses social proof and urgency messaging to build customer confidence
River Island
Louise Griffiths
Digital Optimization Manager
How SAP Concur Reduced Case Volumes by 31% with GenAI
SAP Concur
Michelle Lewis-Miller
VP, Head of Strategy & Transformation
Sonus Networks Serves Fast-Changing Markets in a Whole New Way with Coveo
Sonus Networks
Bill Parks
CIO, Sonus
Studio build ecommerce strategy around the customer with a focus on relevant experiences
Studio
Danny Short
CRO Executive
SunGard Public Sector Boosts Customer Service & Staff Productivity with Coveo Search
SunGard Public Sector
Michael Paul
I.S. Manager, SunGard
How Tableau Reduced Support Costs With Case Deflection
Tableau
Dave Jobling
Senior Program Manager, UX
TSIA Improves Search Results, User Experience, and Member Satisfaction with Coveo for Advanced Website Search
Technology & Services Industry Association
Stephen Smith
Chief Financial Officer, TSIA
Think Mutual Bank Collaborates with Search-Powered Knowledge Sharing and Expertise Finding
Think Mutual Bank
Joan Stiller
Corporate Services Analyst, Think Mutual Bank
Federated Service Knowledge Supercharges Field Service Operations
Tokyo Electron Limited
Laura McCanlies
Manager of Business Solutions and Information Systems
How Trouba* empowers their CSRs with industry-leading search experiences so they can help clients faster while supporting company growth
Trouba*
Empowering the Public Sector with AI-powered First Call Resolution
Tyler Technologies
Patty Leino
Senior Support Service Manager
How ULI’s Knowledge Finder Became a Valuable Member Asset
Urban Land Institute
Adam Smolyar
Chief Marketing and Technology Officer
How an AI-powered search solution simplified everyday tasks for better health outcomes
UW Health
Noah Locke
Manager of Web Technology
VMware - Customer Case Study
VMware
David Wylie
Manager, Partner Central Operations
How to Increase Self‑Service Resolution by 20% in 6 Weeks
Xero
Nigel Piper
Executive General Manager
How Zoom Achieved a 2.3x Increase in Case Deflection
Zoom
Jeff Harling
Head of Digital Support
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