Case Study: L’Oreal achieves higher employee productivity and real-time mobile access to knowledge with Coveo

L’Oreal lifts employee productivity with Coveo

L’Oréal Switzerland, part of the global beauty leader L’Oréal, faced growing difficulty as product, customer and research information spread across many systems. Employees — especially new hires and about 100 field sales reps working on the road — struggled to find the right documents and client data quickly, slowing productivity and making it hard to deliver timely, relevant information across departments.

L’Oréal selected and rolled out Coveo’s web-based search and relevance platform, which indexed 1.3 million documents plus Active Directory, Exchange and SharePoint, and worked well over 3G and mobile devices. The company gained consolidated, contextually relevant views of knowledge across systems, faster access to product and client data, measurable productivity improvements, better information quality and improved sales targeting, with strong user adoption and positive ROI indicators.

L’Oreal

Philippe Cattin

IT Manager, L’Oreal Switzerland