Case Study: Blue Yonder achieves a more relevant, unified customer experience with Coveo

How the supply chain platform provider aligned its experience with a new brand strategy

Blue Yonder, the end-to-end digital supply chain platform provider, was undergoing a major rebrand and needed a better way to deliver consistent, relevant content to both customers and employees. Its custom Lucene-based search was difficult to maintain, prioritized recent content over the most useful results, and made it hard to find brand assets and product information across the website and internal “Brand Central Station.”

Coveo implemented AI-powered search as the foundation for Blue Yonder’s internal and external content discovery, creating a unified index that powers multiple digital experiences. The results included more relevant search results, fewer complaints, site visits up 14%, content downloads up more than 26%, and a dramatic drop in support calls about missing content, from more than 300 a year to just one.

Blue Yonder

Jeffrey Edgett

Director of Digital Media