Case Study: Zoom achieves a 2.3x increase in case deflection with Coveo

How Zoom Achieved a 2.3x Increase in Case Deflection

Zoom, facing the demands of a rapidly growing customer base, needed a more scalable support experience that could deliver answers instantly and reduce support costs. To improve self-service, Zoom turned to Coveo and its AI-Relevance Platform.

Coveo implemented an AI-powered, frictionless support solution for Zoom that made the experience more search-centric and scalable. The result was a 2.3x increase in case deflection, helping Zoom lower support costs and improve self-service performance.

Zoom

Jeff Harling

Head of Digital Support