Case Study: UW Health achieves 100% staff adoption and instant access to critical information with Coveo

How Intranet Search Shapes Better Employee Experiences

UW Health, an integrated academic health system serving more than 600,000 patients with over 1,500 physicians and 16,500 staff, struggled to give front-line clinicians fast access to mission‑critical content stored in its U‑Connect intranet (25,000+ pages and PDFs). Shared workstations, long navigation menus, and the impending sunsetting of Google Search Appliance left nurses and other care teams unable to quickly find protocols, forms and discharge information when seconds matter.

UW Health connected its existing search UI to Coveo’s AI‑driven relevance platform, which used machine learning and automatic PDF rendering to deliver contextual results with minimal tuning. The rollout had zero downtime and zero complaints, achieved 100% staff uptake, cut content gaps by 50% on day one, and significantly reduced “no‑result” searches while speeding clinicians’ access to discharge and care instructions—improving daily operations and patient flow.

UW Health

Noah Locke

Manager of Web Technology