Case Study: NetApp achieves a richer, more intuitive search experience with Coveo

Enterprise Search Solution Creates Loyal Customers

NetApp, a leading cloud data management provider, wanted to improve its digital experience with a more intuitive, flexible, and secure search experience for customers, employees, and partners. Using Coveo’s enterprise search solution, NetApp aimed to unify content access and support the shift to self-service.

Coveo implemented a unified index powered by AI and machine learning to deliver richer, more relevant search results across NetApp’s digital experience. The result was a qualitatively superior site search experience that improved usability and helped create more loyal customers, with robust analytics supporting ongoing relevance and optimization.

NetApp

Rayaprolu Suryanarayana

Senior Product Manager, Digital Support Operations