BrightGauge B2B Case Studies & Customer Successes

BrightGauge, a Continuum company, was started in 2011 to fill a missing need in the small-to-medium IT Services industry: a better way to manage data and provide the value of work to clients. BrightGauge Software allows you to display all of your important business metrics in one place through the use of gauges, dashboards, and client reports. Used by more than 1,800 companies worldwide, BrightGauge integrates with popular business solutions on the market, like ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, Smileback, and so many more.

Case Studies

Showing 25 BrightGauge Customer Success Stories

Using BrightGauge Through COVID-19

Abacus Group

Angela Butler

Director of Client Support Operations

Air-IT achieves real-time insights, a competitive edge and 33% fewer reactive tickets with BrightGauge

Air-IT

Simon Smith

Operations Manager

How Alpha NetSolutions, Inc. Uses BrightGauge to Track KPIs

Alpha NetSolutions

Tim Shea

Co-founder

Andromeda Technology Solutions achieves company-wide visibility and scalable dashboards with BrightGauge

Andromeda Technology Solutions

Jeffrey Borello

Owner & CEO

Be Structured Technology Group achieves real-time ticket visibility and team motivation with BrightGauge

Be Structured Technology Group

Chad Lauterbach

Chief Executive Officer

BlackPoint IT achieves improved profitability and customer retention with BrightGauge

BlackPoint IT

Andrew Hutchison

Network Operations Manager

BNG Team achieves greater accountability and visibility with BrightGauge

BNG Team

Brady Nash

Chief Executive Officer

CadreNET achieves 25 hours/week time savings and recaptures lost billables with BrightGauge

CadreNET

Richard Trivedi

Owner

Cards Technology achieves consolidated KPI visibility and extends reporting to customers with BrightGauge

Cards Technology

Sam Card

Chief Executive Officer

Community IT Innovators achieves streamlined reporting and improved client services with BrightGauge

Community IT Innovators

Johanny Torrico

Vice President of Operations

Compuquip Cybersecurity saves 8–10 hours per week and gains real-time visibility with BrightGauge

Compuquip Cybersecurity

Adriel Argote

Accounting Manager

First Stop IT boosts visibility, accountability, and client retention with BrightGauge

First Stop IT

Gemma Staines

Owner & Managing Director

Integrated IT achieves 90% faster reporting and becomes more proactive with BrightGauge

Integrated IT

Cindy Bisner

Tech Support Manager

Jones IT proves ROI and boosts efficiency with BrightGauge

Jones IT

Evan Jones

Founder and CEO

How Kite Technology Group invested in goal setting through BrightGauge

Kite Technology

Daniel Gilbert

Chief Operating Officer

LA Creative Technologies achieves frictionless helpdesk dispatch with BrightGauge

LA Creative Technologies

Josh Weiss

Chief Information Officer

Mainstay Technologies achieves 99% patch/install compliance and company-wide data visibility with BrightGauge

Mainstay Technologies

Ryan Barton

Chief Executive Officer

Netrix IT achieves 95% SLA and automated team scorecards with BrightGauge

Netrix IT

Nick Olerud

Director of Technology

How Network People Built Legitimacy Through BrightGauge

Network People

Joe Somerville

Integrator + Director of Operational

NetworkDR achieves full transparency and faster SLA response with BrightGauge

NetworkDR

Cenon Hipolito

Service Desk Manager

Origin IT achieves automated reporting and company-wide data visibility with BrightGauge

Origin IT

Matt Treacy

Head of Services

PriorityOne Group achieves real-time visibility and operational efficiency with BrightGauge

PriorityOne Group

Jason Romer

Director of Technical Services

RMON Networks, Inc. achieves cleaner data and improved visibility with BrightGauge

RMON Networks, Inc.

Tim Howard

Founder

TUC Managed IT Solutions achieves improved customer transparency and actionable reporting with BrightGauge

TUC Managed IT Solutions

Shann Bosnell

VP of Technology

Western Digitech achieves doubled profits and higher CSAT with BrightGauge

Western Digitech

Josh Kotler

Founder and CEO

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